What To Expect

What‘s Included

Reviews

• Uncout taxi driver

  Roxanne A,,Feb 12, 2026

  - Review from Viator

  1.00

  The taxi driver, a woman was horrible. We requested a taxi for 2 persons and indicated that we had 3 checked suitcases. The driver arrived in a 3 door car, the trunk couldn't hold even 1 suitcase. My friend optef to take another taxi, while I went her. Worst mistake! She demanded more money from me. She claimed Viator did not include the toll in the fare. I wrote viator the same day I returned home, they have never responded.

• Was 20 minutes late but...

  mycare2010,,Feb 2, 2026

  - Review from Viator

  4.00

  Was 20 minutes late but not his fault as there was taxi. Beware you have to pay an extra $5 for toll. He tried to charge us $10 and we refused. He ended up a nice guy and we still gave him a nice tip

• Scammed and Stranded at my hotel lobby

  Milauna J,,Jan 2, 2026

  - Review from Viator

  1.00

  Do NOT book with this service. Not only did the driver not respond to the Company’s call but the customer service team is unprofessional and rude. “The driver isn’t picking up the phone. What do you want me to do” is an unacceptable response! This company will leave you hanging with no explanation or accountability. Just use your hotel’s transportation. Using anything else feels like a scam and you will be stranded.

• Efficient transfer

  Francisco D,,Dec 24, 2025

  - Review from Viator

  5.00

  Our transfer was efficient and it got us to the airport on time. We would recommend this service without hesitation.

• A little late, but all okay.

  CLAUDIA G,,Dec 21, 2025

  - Review from Viator

  4.00

  Tranquil transfer, even with a delay of 10min due to traffic that should have been anticipated by the driver. Edwin polite, quiet and very passive in his direction. We thought we'd be late. But it all went well.

• The Driver Failed to Show Up - AGAIN !

  Michele A,,Dec 19, 2025

  - Review from Viator

  2.00

  We booked a transfer with Carmel Car & Limousine through Viator the day before we were scheduled to fly out of Tocumen Airport in Panama. The car was to arrive at our hotel at 4:30 a.m. to transfer us to the airport, and details were confirmed before 5:00 pm the evening before. At 4:36 a.m. the driver had not yet arrived, and I was beginning to worry, so I phoned the tour operator number provided by Viator. Turns out I was speaking with someone in New York. He told me he would contact the driver and put me on hold. Several minutes later, I was informed that he was unable to contact the driver and would try to arrange for an alternate driver, if I would remain on hold. At 4:45, the rep finally resumed the call and advised me that another driver would arrive by 5:00 a.m. if that was acceptable. I agreed, providing that he showed up no later than five. By 4:59, Hubby and I were both getting panicky. He went back inside the hotel to ask the concierge to call a local taxi for us. Then, precisely at 5:00, a shuttle driver finally arrived. And he tore up the roads trying to make up for lost time, which is the only reason I'm rating this activity two stars, instead of one. This was the second time in four days that a shuttle company I booked (and prepaid) through Viator failed to show as agreed to provide transportation from a hotel to an airport. Fortunately I had allowed enough time for this type of calamity, so we did not miss our flights. I no longer trust Viator, and I don't recommend this shuttle copany.

• Contacted them once we...

  Carson G,,Jul 21, 2025

  - Review from Viator

  1.00

  Contacted them once we landed telling them what time to get us and then 45min later that we were waiting for them outside. They didn’t respond we waited an hour looking for them trying to call and get ahold of them yet we heard nothing back

• Nice Ride

  Ren R,,May 5, 2025

  - Review from Viator

  5.00

  Thanks Viator for picking my transportation to PTY airport. My driver was very punctual. Her vehicle was clean and she drove safe.

• Transfer to PTY airport

  Audrey R,,Mar 1, 2025

  - Review from Viator

  5.00

  The driver was prompt and made us feel safe, She had our name in the company banner. Safe driver and got us to the airport perfectly

• Smooth service, great ride

  jay o,,Jan 3, 2025

  - Review from Viator

  5.00

  Excellent service arrived early for our 6 am pick up. Clean newer model vehicle , driver was friendly and ready to help with our bags.

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