1. Booking Confirmation: - Once you make a booking, we will confirm your reservation through email. This email will include details such as the date, time, and location of your pickup, as well as any special requests or requirements you may have specified. 2. Arrival at Destination: - Upon your arrival at the designated location (e.g., an airport, hotel, or other specified pickup point), our driver will be waiting to greet you. 3. Greeting with Shell Lei: - As a gesture of welcome, our driver will greet you with a shell lei, a traditional Polynesian symbol of hospitality and friendship. 4. Driver's Uniform and Signage: - Our driver will be easily identifiable, as they will be wearing the official Valentine Tours uniform. Additionally, they will prominently display their name and the Valentine Tours signage, making it easy for you to spot them in the crowd. 5. Transport to Drop-off Location: - Once you have met our driver, they will assist you with your luggage and escort you to the vehicle. Throughout the journey, our driver will ensure your comfort and safety, providing any necessary information about the route or the destination. 6. Drop-off: - Upon reaching your drop-off location, our driver will help you with your belongings and bid you farewell, ensuring that you have been safely and comfortably transported to your destination. We aim to provide a seamless and enjoyable experience from the moment of booking to the drop-off, and we are committed to delivering exceptional service at every step of the journey.