Transportation Service Process – Step by Step Confirmed booking Once the reservation is made, the customer receives confirmation with the details of the service, estimated time and pick-up point. Contact prior to travel Our team communicates via WhatsApp the day before or on the day of the service to reconfirm the exact time, meeting point and resolve any questions. Pick-up point The driver arrives promptly at the agreed place (hotel, accommodation or point previously established). The vehicle is clearly identified as Smart Transport and the driver confirms the passenger's name before boarding. Start of transfer The service is direct and safe, with professional drivers and comfortable vehicles, with air conditioning and luggage space. The route is direct and includes two stops for toilet or lunch. Assistance during the journey The driver provides basic passenger support, general route information and technical stops when necessary (bathing, rest or logistical coordination). Arrival at the final destination Private transfer takes place from Boquete to the port of Almirante. From this point, passengers continue to Isla Colón (Bocas del Toro) by shared water taxi complimentary with the company Lanchas Valencia. Upon arrival at the port of Almirante, one of our collaborators will be waiting to assist you and accompany you during the connection, ensuring that you board the boat correctly. The passenger is dropped off directly at the agreed point at the final destination, ensuring a hassle-free experience. It is important to note that the water taxi is a shared service and makes the direct transfer to the main island (Colón Island), without detours to other islands. Customer service Our team remains available before, during and after the transfer for any additional queries or assistance.