1. Booking & Confirmation Travelers reserve their ride on Viator They provide details: arrival date/time, flight number (if airport pickup), destination, number of passengers, and any special requests (child seats, luggage size, VIP needs). Viator sends a confirmation with: • Pickup details • Vehicle type • Driver/dispatch contact information • Pricing and payment instructions 2. Pre-Arrival Coordination For airport pickups, flight details are monitored so the driver adjusts for delays or early arrivals. For hotel/villa pickups, the driver confirms the exact pickup point and access requirements (villa gate codes, resort lobby, etc.). Travelers receive a reminder (via text/WhatsApp/email) with driver details, vehicle make/model, and license plate number before pickup. 3. Pickup Experience • Airport Arrival: After clearing customs, guests are greeted by their driver. Driver assists with luggage and escorts guests to their vehicle. • Hotel/Villa Pickup: Driver arrives early and waits in a clearly visible location. Guests are contacted if there are any challenges locating the property. 4. Onboard Experience Guests are welcomed and offered assistance with luggage placement. Vehicles are clean, air-conditioned, and comfortable. Amenities may include bottled water, WiFi, or music selection (if offered). Drivers ensure a smooth, safe, and efficient ride while sharing local knowledge if guests are interested. 5. Journey & En-Route Service Route is pre-planned to minimize travel time while ensuring safety. Drivers remain professional, discreet, and courteous throughout. 6. Arrival & Drop-Off Driver ensures guests are safely dropped at the correct entrance or reception area. Assistance is provided with unloading luggage. For villas/private properties, the driver ensures guests are inside or safely received before departing. Guests receive a thank-you and, if arranged, confirmation of any return journey. 7. Post-Trip Follow-Up Guests may receive a thank-you message or email, inviting them to book their return transfer or future rides. Feedback requests can be sent to improve service quality.