What To Expect

What‘s Included

Reviews

• Bait and switch?

  Julie D,Jan 23, 2026

  - Review from Viator

  1.00

  The bus was not running on the first day of our 2-day ticket. We had to purchase another 48 hour ticket with “another company” so they said. I never saw another Hop in/off bus company anywhere. Nevertheless I got an email saying busses weren’t running on 1/22. I did chat with someone yesterday and asked for a refund. They said I would be hearing from you. VERY Disappointed and wondering if there isn’t some scam at work to be honest. I have used viator before and had no issues. I had to pay more for the same 48 hour tour with the “other company.

• Great! I loved our tour...

  Yaneen A,Jan 10, 2026

  - Review from Viator

  4.00

  Great! I loved our tour guide. He was the best. Be careful if you rode on top over the golden gate bridge. VERY WINDY AND COLD!!!!!

• Worse bus tour ever

  Annette V,Dec 31, 2025

  - Review from Tripadvisor

  1.00

  The buses are horrible even the inside gets wet and you can’t see anything. They are old and run down so not book with them. It’s a scam you need to wait for buses and do not even know where is the stop it’s horrible

  

  

• Poor time management

  Madhuvanthi L,Dec 30, 2025

  - Review from Viator

  1.00

  We waited in queue for a long time and the buses didn’t arrive on time despite calling the drivers. We could barely cover our main stops. Had to wait more than an hour for the buses to arrive.

• Don’t use this bus!

  Pinelopi F,Dec 22, 2025

  - Review from Viator

  1.00

  I purchased a two-day tour ticket through Viator for San Francisco (14–15 December 2025), and the experience was extremely disappointing. On day one, the service was already unreliable. We waited over an hour at the Golden Gate stop around 4pm, and buses were inconsistent throughout the day. When the bus did arrive, it was in very poor condition — it was extremely dirty, and the windows were so grimy that you couldn’t properly see out. Because of the cold, we had to sit downstairs, which made the dirty windows even more frustrating. WiFi was also advertised as being available, but it did not work at all. The driver regularly passed stops without stopping or informing passengers, leaving people confused and unsure whether the service was operating properly. Day two was a complete failure. The service was not running at all, yet there was no communication, signage, or information at any of the bus stops. We attempted to use three different stops with no success. Eventually, at the Fisherman’s Wharf stop, we were told by a nearby shop staff member (not even official tour staff) that the service had not been running all day. To make matters worse, customer service was awful. I contacted the merchant directly and received no response for a long time. When they finally replied, they refused to take any responsibility or offer any form of resolution or compensation. Overall, this was a waste of money and time. Poorly maintained buses, broken promises (no WiFi), unreliable service, lack of communication, and terrible customer service. I would not recommend this tour to anyone.

• Great introduction to the...

  Russell S,Nov 28, 2025

  - Review from Viator

  5.00

  Great introduction to the city. If you're going to sit on top, which is the best way to see everything, be prepared for it to be windy, ESPECIALLY when going across the Golden Gate Bridge. This time of year, dress warmly. Narrative was quite informative. Don't need ear buds, it comes over a speaker.

• Awkward and without service or assistance

  MOISES J,Nov 26, 2025

  - Review from Viator

  1.00

  Very uncomfortable travel at very high speed poor service and without explanations extremely old and shabby equipment

• Bus arrived late then...

  Lucia V,Nov 25, 2025

  - Review from Viator

  3.00

  Bus arrived late then competence, vehicle very old, and there's no flexibility to change plans . I purchased 48 hours.

• Stole our money

  clarelN9105XZ,Nov 17, 2025

  - Review from Tripadvisor

  1.00

  They sold us the trip for a Monday. Turned up & they’re not even running. Thieves. DO NOT BOOK THIS TRIP! They took our money.

  

• Lot of time wasted in...

  Venkatesh A,Nov 14, 2025

  - Review from Viator

  1.00

  Lot of time wasted in wanting for bus and not able to cover more than 5 stops. Disappointed. Live tracking the bus should be needed.

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