What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Must do experience!

  B9170JEbiancas,

  Nov 24, 2025

  - Review from Tripadvisor

  5.00

  I was lucky to experience the Ultimate Hells Gate Tour - and what an experience it was! Originally from Rotorua, I have visited Hells Gate before but never participated in the guided tour. Our guide (Zia) was amazing! Despite only working there for 6 months, his confidence and knowledge while out on the tour were exceptional. He treated us to a variety of karakia, kōrero about the different pools and history of the area, a waiata and a haka. The staff at the front counter were efficient and assisted me with a towel. The staff in the bath/mud pool area were helpful and friendly! Overall - I thoroughly enjoyed the entire experience & my body felt so relaxed afterwards! A must do when visiting Rotorua for sure!!

• Must do in Rotorua

  Louisa B,

  Nov 24, 2025

  - Review from Viator

  5.00

  Explored the thermal landscape, then enjoyed the mud baths and thermal pools. Absolutely worth it, really really enjoyable and well organised.

• Great guide!

  alanwU1111QB,

  Nov 23, 2025

  - Review from Tripadvisor

  5.00

  We spent almost 4 weeks touring NZ with many great guides but our Hell’s Gate guide (tall Māori chap with a long name starting Nat..?) was by the far the most enthusiastic, well informed and sincerely charming, Beautiful spot too.

• Ok.

  Russell H,

  Nov 21, 2025

  - Review from Viator

  3.00

  Guide was a bit immature with teenage level delivery and weak jokes. He was the only one laughing at them. Most Kiwis don't eat KFC regularly.

• Great! Well worth it!

  Extraordinary516788,

  Nov 15, 2025

  - Review from Tripadvisor

  5.00

  We found the whole experience excellent! Lilly our guide, although learning, was wonderful. As was Mr Ray, who accompanied us to review Lilly. We found them to be very friendly & knowledgeable. Really made the walk around the park a treat. The park was better than I thought it would be. Then the mud pool for 20minutes, followed by the hot to cold pools & back again! Loved our day there. Also had lunch. Food was great. All the staff from the reception desk to the locker/ pool staff & cafe staff were all extremely helpful & friendly!

• Great tour despite the rain!

  NorthStar34365697550,

  Nov 14, 2025

  - Review from Tripadvisor

  5.00

  Unfortunately we experienced heavy rainfall on the day of our visit. However that did not stop our tour guide from going above and beyond to make the experience as magical as possible (young South African gentleman) he was very knowledgeable and made the experience memorable. Would definitely recommend to other travellers.

• A very good experience

  Paul H,

  Nov 11, 2025

  - Review from Tripadvisor

  5.00

  We booked online for the Hell’s Gate Experience at a cost of $115 per adult. We went on a Monday afternoon early November. Plenty of free onsite parking. On arrival a member of staff checked our booking, explained the activities. Even though we booked a ‘mud bath’ at 2pm he said it didn’t matter what time. I’m guessing this is because it wasn’t busy. The walk around the geothermal pools is about 2km and takes around one hour to complete. The path is very easy to follow but not suitable for buggies or wheelchairs. The area is unworldly as you see the steam rising from the water, hear bubbles brewing underground and smell the sulphur in the air. Having done the walk we went for the mud bath. The staff are really fun and helpful. You get a large numbered plastic box to store your belongings in. This is then kept secure by staff. You can hire swimwear and towels. You are shown to a pool, which aren’t that big, and in you go. The water is warm the mud is reached by feeling around and you spread it on. Many people then sit on the edge and let the mud dry. Staff will take pictures for you. You get twenty minutes before staff ask you to exit the mud pool. You then shower and can go to a clear warm pool to relax in. Once changed we went to the Māori carving experience. A fantastic young man, who is clearly enthusiastic at what he does,showed us what to do. You choose one of four or five designs, you use a hammer & chisel to cut away on the outlines on the wood. Once done he varnishes your carving which you keep. One issue is how staff know what experience you’ve purchased? It is very easy to have a mud bath, do the walk and do the carving without any checks other than the mud bath. Several people came in to do the carving without any checks. They said they had walked around the geothermal area then were leaving. There is a cafe onsite as well as a gift shop. Overall we had a great time.

  

  

  

  

• Best ever!!

  Sonia S,

  Nov 11, 2025

  - Review from Tripadvisor

  5.00

  Absolutely fabulous experience. Cannot recommend highly enough. Would definitely do it again next time I am in Rotorua.

• A great day

  Michelle W,

  Nov 7, 2025

  - Review from Viator

  5.00

  Great experience. The tour guide was very entertaining. The mud spa and spa were very nice to relax in. A great day.

• Amazing experience!

  Annabel P,

  Nov 3, 2025

  - Review from Tripadvisor

  5.00

  Fantastic guide, super interesting to find out more about Māori culture. Mud pools were so relaxing & carving so much fun. Would definitely return.

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