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Reviews

• An incredible experience. The airport transfer did not take place because the driver did not show up!

  135silviul,May 22, 2026

  - Review from Tripadvisor

  1.00

  I purchased the transfer service through Revolut bank from Viator. The day before I sent the phone number by email. When I landed at 4 am, the driver was not there. I called New Armenia Travel Tours and Transfers 20 times, I also sent messages, but no one answered! I was forced to take a taxi (Uber and Bolt do not work in Armenia). Of course, at that time there were only scam taxi drivers at the airport. I paid $ 50 for a 15-minute ride. New Armenia Travel Tours and Transfers responded after 4 hours, justifying that they did not send the driver because they did not have my phone number. A lie, because I also sent them a photo of the email sent, with my phone number. Anyway, they had the name and I had paid in advance for the transfer, so the driver was obliged to come to the airport. I have traveled to over 50 countries, had hundreds of transfers, but it has never happened that a driver did not show up. I got my money back from Viator, but the transfer cost me $20 more! New Armenia Travel Tours and Transfers is a frivolous company, which does not honor the concluded contracts. You risk wasting your time, nerves and money with them. Such a company also destroys the tourist image of Armenia!

• Comfortable journey

  Bumsoo H,Jan 24, 2024

  - Review from Viator

  5.00

  Very comfortable journey. Even our flight had delayed over an hour, the driver iwas waiting for us and dropped directly to the hotel.

• Great experience with airport pickup

  Reshma S,Sep 18, 2023

  - Review from Viator

  5.00

  Karen was very polite and answered all our questions and was on time with our name sign in the arrival hall.