What To Expect

What‘s Included

Reviews

• Gardens tour

  Nancy Z,,Oct 14, 2025

  - Review from Viator

  1.00

  This tour was misrepresented in its explanation. It states skip the line tour of palace and gardens. This did not include a paid gardens tour at all so there was no line to skip!!!! It also did not include the palace at all. Which is how it reads in the description. As far as the palace part it was in the fine print so my error. But still total rip off!! As there was no cost of any ticket involved. That said our tour guide Aida was Lovely and gave us a wonderful tour and was very knowledgeable of the history. She was also nice enough to give us a little more time and information as she was aware of the confusion with the purchase through the app. So NO TICKETS INVOLVED!! For the one hour tour buyer beware. I did request the company upgrade us to the two hour tour which includes the palace and we would pay the difference which was not much. And they would not accommodate that request. Based on that I think they should have refunded us.

• Fun and informative!

  tlcassady,,Aug 26, 2025

  - Review from Tripadvisor

  5.00

  We had a great guide - Ute. She was professional, knowledgeable and fun! We enjoyed the tour of the palace and learned about both the royalty that lived there and the artwork throughout the palace. Highly recommend Ute.

• Information about incorrect locker.

  L6745PYisabels,,Mar 17, 2025

  - Review from Tripadvisor

  2.00

  Yesterday we visited Schonbrunn Palace with Rosotravel. After the visit we had flight back home we followed the warnings that were in the reservation and left the backpacks at the hotel as the information you provided warned of the impossibility of leaving any objects, I know not even an umbrella! At the end of the visit we took a taxi to return to the hotel to pick up the backpacks to go to the airport. The surprise was when the guide, before the visit began, offered the possibilitat to those who carried backpacks to leave them in consignment. How was it possible? If it was noticed that we could not leave anything! All the time and money that was spent on us would have been unnecessary if we had been provided with correct information instead of the one we received.

• Beware - Rosotravel and Get Your Guide - Horrible experience

  denised258,,Nov 6, 2024

  - Review from Tripadvisor

  1.00

  Beware of booking anything via Rosotravel and Get Your Guide. We booked tours on booking.com and were better off or booked directly with the venue. We had a terrible experience having booked a tour to the Schonbrunn Palace and Gardens via Get Your Guide and Rosotravel. We were there early and couldn't find our tour guide even using our navigator. Its a huge space and for 45 we tried to contact someone from Get Your Guide and Rosotravel to help us find our tour guide. They don't provde the tour guides phone number. After messaging for over 45 minutes, Get your Guide finally tried to reach our tour guide and admitted he wasn't answer the phone. Had they called him earlier maybe we would have found them? They never refunded our money and we were also available to rebook but they denied the request. Kept telling us we cancelled even though we were there on the property and even sent pictures of where we were. They didn't care and just took our money! Do yourself a favor and book yourself and get an audio guide in your language. If you want more history, and use a guide I recommend booking.com or another vendor. By the Way, Get Your Guide also charged us the first day of booking in September even through the tour wasn't planned until mid October. They aren't supposed to do that. We are fighting this with our credit card since they are inflexible helping us.

• Excellent private tour

  Lisa L,,Oct 26, 2023

  - Review from Viator

  5.00

  Ramona provided an excellent tour of the palace. Far superior than just using an audio guide. She was very knowledgeable about the palace, the royal family history, and the significance of each room.

• Our tour guide, Oksana,...

  john w,,Oct 24, 2023

  - Review from Viator

  5.00

  Our tour guide, Oksana, was excellent! She was very knowledgeable about the history of the palace grounds and its use through time. The 2 hour tour was a perfect amount of time to spend there.

• Gardens are always free. Every element costs money

  Denise S,,Jul 5, 2023

  - Review from Viator

  4.00

  Maria is a great guide. Very knowledgeable and helpful. We received no skip the line passes, not Maria’s fault I guess. The gardens are free so you don’t need a guide at all. Ever! Didn’t get to see the inside of the palace because we didn’t have skip the lines tickets. Not well explained nor realistic.

• Great tour

  Tigre33,,May 1, 2023

  - Review from Tripadvisor

  5.00

  Initially we were disappointed because we brought a very small puppy in our pocket and with it we could not get in. On the website where we had booked through TripAdvisor, it was not clearly mentioned that dogs were prohibited. But the leader Gertrude was great. She has responded to us and found a solution to the problem. We were allowed to do the tour 2 hours later and were thus able to put our bitch in the hotel room for this time. Also the tour itself was fantastic. Gertrude has an enormous knowledge with which she made the tour interesting with great pleasure. That's great.

• Brilliant tour

  Camilla F,,Feb 26, 2023

  - Review from Viator

  5.00

  Fantastic guide, took his time with us and had insights into the palace and family which made the tour very interesting.

• Schonbrunn Palace with a private guide

  Lee A,,Dec 14, 2022

  - Review from Viator

  5.00

  We were thrilled to have a private guide through the palace. Ute was as great. She answered our questions and was so informative and painted a picture of the family background and their lives at the palace. The Christmas market at the front of the palace was a nice spot as well.

  

  

  
• Load more reviews