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Reviews

• Niagara Falls

  shanedA1282DA,2025年8月8日

  - Review from Tripadvisor

  5.00

  Emma was amazing…knowledgeable and energetic and would recommend her 100%..she is a local girl so she knows the surrounding history and gave us great tips on how to spend the rest of the day

• Not Good

  F6562ODjoseg,2024年9月22日

  - Review from Tripadvisor

  1.00

  If your Operator is TripShepherd, AVOID THIS TOUR! While waiting to be picked up at the hotel lobby, 15 minutes before the pickup time, the driver texted saying he would be 1 hour late. We then went to get breakfast and in the middle of breakfast, got another text saying to meet them right away. After trying to persuade us, I had to yell at them to honor the new pick up time. The driver was nice but 1. He admitted the was partying last night and that’s why he didn’t wake up on time (nervous at that moment), and 2. Drove like he was on a formula 1 race (worried we were going to crash at any moment). When in Niagara he rushed us through all the attractions (because of how late he was) and left us early for another driver to take us back to Toronto (even though he said we were staying later to make up for the late pick up). The second driver back to Toronto (called Precious) drove like a maniac and was falling asleep. Had to talk to him to wake him up once and when we hit traffic jams, he started getting desperate and started driving even worse! BAD EXPERIENCE. DO NIAGARA ON YOUR OWN OR WITH ANOTHER COMPANY. TRIPSHEPHERD, THE TOUR OPERATOR COMPANY, WAS A DISAPPOINTMENT!

• Great experience

  Maendy R,2024年9月9日

  - Review from Viator

  5.00

  Zaid was so nice and helpful. He took us for breakfast since I brought my kids. Was very patient and explain everything with detail. I would recommend another tour with him.

• Niagra

  I158XMchrisp,2024年9月8日

  - Review from Tripadvisor

  5.00

  Selen was outstanding. She was very knowledgeable and pleasant. She represents your company well. We totally enjoyed the tour. Great tour fair price loved it Thanks again Selen!

• Viator let us down

  pascal p,2024年4月8日

  - Review from Viator

  3.00

  I booked with Viator a long time ago. The pick-up location was set at the Marriott Falls View in Ontario. It seems that Viator not only failed to transmit our oder to TripShepperd - the local operator - but in addition sold us an impossible tour across the border. Nobody showed up at the pickup time, and only after calling TripShepperd dis we discover that nothing was planned for us. TripShepperd were nice and creative enough to help us have some tour on the Canadian side, but Viator failed us 100%. We paid over $1,000 and want to be redunded.

• Enjoyable tour in Niagara Falls NY

  Klux2014,2023年6月28日

  - Review from Tripadvisor

  5.00

  Our guide Said was terrific. Very personable and extremely helpful. He was on time and the van was very nice. The tour was well organized. We were able to see Maid of the Mist, Cave of the Winds and the Observation deck in 4 hours but only because Said drove, parked the van, purchased the tickets and explained details to us. We could never have done this as efficiently on our own. The convenience was worth the cost of the tour. I definitely recommend this tour.

• Great comprehensive private tour of Niagara Falls with Samara!

  Gay747,2022年8月15日

  - Review from Tripadvisor

  5.00

  Samara was an excellent tour guide - very informative and friendly. Nothing was too much trouble. We would highly recommend Samara to you!

  

  

  

  

  

• Tours4fun review

  Kristine H,2022年8月11日

  - Review from Tripadvisor

  5.00

  Nick was an awesome tour guide. Very knowledgeable in the area. His daughter Minnie was also very knowledgeable. Kept things moving and kept an eye on guests.

  

  

  

• Tour of Niagara Falls

  O9181FYjanes,2022年7月15日

  - Review from Tripadvisor

  5.00

  It was amazing our guide Erick was so nice the history he told us about the Niagara Falls. We couldn’t have ask for a better guide