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• Long drive for confusion and disorganization!

  jjgalusha58,2025年10月5日

  - Review from Tripadvisor

  2.00

  Kids Adventure Park/Rock Wall & Trampoline Did the fall sky ride last year and it was well organized and efficient, this years visit…….not so much. Most discombobulated event ever. One would have thought that this was a new feature and they were working out the bugs. Drove to the summit and parked then walked into the summit area with little if no signage indicating where to go. Stumbled into the Summit Bldg and it turned out to be the correct place to be. Checked in and was told the climbing gloveds were sold out (they did refund) and the kids had no problem with the Resort gloves. The reservation was for 12:30 and the 2 grandkids (5&7) had their harness attached along with 4 other kids and one adult and his older son who were doing the “big kids” courses. As we were standing around a guy came along, maybe to relieve the original girl who was taking some sort of gear out to one of the courses with the father and son. The guys asks what we were doing since we were all geared up and I stated that we were waiting for directions at which point he asked what were we signed up for (one would think just by the size of the kids in the gear it would be apparent what we were all waiting to do.) He gave me hand gesture directions, which were not very good and, again, there was poor signage, but after walking in the general direction of the “hand gesture” a woman coming up from the area gave me a clear indication of where we were to go. It is now 12:50 and the attendant was getting kids ready and asks “where are the trollys”? Having no clue what she is talking about out I said that what ever they were wearing was what they were given. She radioed up requesting 2 kids trollys be brought down. Tick tock, tick tock and after about 10 minutes of waiting for a delivery I walked up to the Summit Bldg where the same mass confusion was going on and I peaked behind the black curtains and asked the employee for 2 kids trollys (this was not the first time she had to radio up for kids trollys). Finally the kids were able to do the courses. Once their time was up we went over to the rock wall/trampoline area and there are no employees there or within sight to ask about the procedure. Once again I walked up to the Summit Bldg asking if anyone was going to be watching the RockWall/Trampoline and they asked if I had gone by there (seriously?) I replied yes and there was nobody around. They said they would get someone so we walked to our car for water and a snack and by the time we got back the area was stocked with an employee who, by the way, was very nice and helpful. Given the state of the economy with discretionary spending tight one would think that Bristol Mtn would be chomping at the bit to provide the best service/experience possible……but it was not to be. The kids area was not crowded or busy and the chairlift rides seemed to be going without issues from what I saw up top. Hopefully Bristol Mtn will get their act together but either way we will not be returning.

• 183amyc,2025年7月20日

  - Review from Tripadvisor

  5.00

  Ropes courses progress from beginner through advanced. Guides are knowledgeable, friendly, and safety focused. We were able to work at our own pace with guides monitoring the premises. Unique way to spend time and challenge yourself mentally and physically. Highly recommend for everyone at all skill levels and ages.

• Fun day for adults or families just make sure to ask the staff if your safety gear is correct.

  U1920EEchrisp,2024年6月3日

  - Review from Tripadvisor

  4.00

  The good: The park is huge. You have two yellows, two greens, blues, and blacks. Yellow being the into then difficulty goes up from there (even though I didn't notice much difference between yellow and green). Our kids are 8 and 10yrs old they had no problem with either course. Have to be older than 11 to go to the blues and blacks. We could see those courses and I am certain our kids wouldn't of had any problem but it is what it is. Make sure to check the age chart before buying your over $50/person tickets! Despite not seeing half the course we still had fun and it was a full 3yrs to complete both yellows and greens. The not so good: SAFETY. We were barely instructed on how to put on our harnesses. They're not hard to figure out and I'm familiar with harnesses anyway through my company. So I helped my wife and kids with theirs while the staff was doing whatever. The troubling observation is that after our harnesses were on she asked us "you good?" NEVER physically checked to make sure they were on properly. Very disappointed in that since they're the only means of preventing injury or death if you fall.

• Online Purchase of Black Friday Promotion is terrible

  905bigl,2023年12月15日

  - Review from Tripadvisor

  2.00

  Bristrol Mountian Arial Adventure Park is great! This review is for the purchase of tickets from the online store. I've tried to purchase 4 of the Black Friday tickets for my brothers family for Christmas, but it's impossible. The reason for this is that you cant just pay for the tickets. The web site needs all of the guests information and then a password that they create. Why? what is the purpose of this. I ran into this same problem last year when purchasing tickets. It was a huge inconvenience for my brother to have to change all that info before his family was allowed to enter. Last year I left a message with Bristol but no one got back to me, so now I have to write this review to see if someone will listen.How much revinue do you think you've lost with your broken system? I'll bet it's a lot.. At this point I'm going to forget about 4 tickets and just get them tickets to another adventure place. Fix your web site! go to the Treetop Adventures web site to see how it's done.

• A MUST Experience!

  urmcepu,2023年9月13日

  - Review from Tripadvisor

  5.00

  What a great experience! Wonderful for team building. Something for every level!! Our staff loved it!