Options

Cancellation Policy

Reviews

• First time and not the last time

  Gina R,2026年4月13日

  - Review from Viator

  5.00

  Inder was very hospitable. He was also very understanding when I can do our timings from location to location. I have a 5-year-old and so we always try to stick to the timeline but we were always a few minutes over our meet up times and still found a way to make it home on time. It's an amazing experience to go on this tour and I recommend it again!

• Great tour guide....

  April J,2026年3月30日

  - Review from Viator

  5.00

  Great tour guide. Wonderful photo ops and highly recommended. Knowledgeable tour guide was very friendly.

• Banff Experience you must see.

  Jan J,2026年3月22日

  - Review from Viator

  5.00

  Our first time to Banff, it snowed, and some of the roads were closed. We were unable to reach some of the locations on our excursion. Our guide was very accommodating with taking us to other destinations that were just as spectacular. The Gondola ride was definitely worth the experience. Absolutely gorgeous and breathtaking views from the top. Our guide, (sorry I can’t remember his name), was very very friendly, patient and kind. The trails we walked sometimes were slippery from the snow. He made sure we had safe footing at all times. It was a challenge. Thank you for keeping us safe.

• Scenic views but cancelled attractions without notice

  Alita M,2025年11月20日

  - Review from Viator

  5.00

  We had a terrific driver who took great care of us during the day. We booked the trip expecting the gondola and hot pool, however both were closed and we expected a similar experience to replace them. It was disappointing to not have that experience since it was the prime attraction that was purchased.

• Gondola from Banff

  avele2019,2025年8月8日

  - Review from Tripadvisor

  5.00

  This was an excellent breathtaking amazing experience to see a lot of lakes from Banff national park.our tour guide/bus driver Vikrum Kunar was kind professional friendly and excellent in the entire trip really 14 hours total which is exhausting but very fulfilling our bucket list Thank you Mr Kumar and TripAdvisor for this wonderful experience highly recommend-Avel

• Unbeatable price - to see...

  Abul H,2025年8月6日

  - Review from Viator

  5.00

  Unbeatable price - to see all. Worth of the price. 100% suggest to take this tour- you will love. The driver Inder was great. Love this tour with beautiful memories.

• Do not go with this tour company

  Trisha888 12,2025年7月29日

  - Review from Tripadvisor

  1.00

  To start I want my money back. This tour provided really nothing it stated it was going to. From the pick up spot we were herded into a group by a third party in some white panel van. Our driver arrived late by 15-20 minutes. Once inside the van for the tour, we were told I drive you to Banff. The first stop of the tour was at an A&W on the side of the highway. Driver had to buy water. He stated this would be a 10 -15 minute stop trying a half hour. He bought 48 bottles of water and threw them in the front of the van. At no time did he really speak during the tour. The only.information the guide shared was about Two Jack Lake. He shared the lake was named after two jacks that worked really hard. The confusion when we arrived in Banff for the gondola was not easily erased. We chose to do the gondola even with an extra cost of 205 bucks for 2 people well over the suggested extra cost. The guide said he would help us book tickets, then said you go up to ticket desk and say this. There was some confusion so he did eventually come up and instructed us to come back in one hour. We were down in time. We were rushed over to the hot springs and told to hurry and see the pool. We paid for tickets that were never provided to us and we were not given time to use the pool. We were to stop at the Banff sign but I guess they did that with those who chose not to do the Gondola because we did not get to do this. Paid too much for a tour that was extra for everything. Unclear instructions from the guide and when we tried to clear things up he was very rude and dismissive. His driving was scary and his English was very limited. On the way back to the drop off spot he talked on his headset the entire time, not adressing any of the participants. We lost 2 people on this tour. One refusing to get back on the bus because of the drivers ignorant behavior. Please don't use this tour company. This tour company has a lot to answer for.

• Banff gandola tour

  Maaya A,2025年7月22日

  - Review from Viator

  5.00

  The tour manager was very accommodative of our last minute request to reschedule our trip. We were able to take the trip on another day and had a very good experience with our guide Vikram.

• Not what I signed up for

  Jennifer H,2025年7月17日

  - Review from Viator

  2.00

  Do not select the option to purchase admission tickets to the hot springs in advance with this tour. You do not get them and then they won’t refund your money. The tour that we went on was also not what we signed up for. It seemed like they combined 2 tours together and we went to lakes that were not in the original itinerary plus they were going to skip the hot spring altogether because we were the only travelers in the group who had that option on our tour. So we were given 15 minutes at the very end of the tour to walk on our own from the gondola to the hot springs, only to be told they would not honor our tour ticket that said “with hot springs” as they have no contract with Viator and we could pay another $16.50 each again if we wanted to go in. I have requested a refund from the tour operator several times and still haven’t received it. This is the first time I have had a bad experience with a tour on this app.

• Worst experience

  Maninder T,2025年7月17日

  - Review from Viator

  1.00

  Worst, we originally booked for Gondola, hot springs, and three lakes. We got mail in the midnight before the trip that we are going to lake Louise and lake moraine. We had planned to go to lakes the next day. It messed up our plans. The manager said take the lakes tour and I will adjust you next day for Gondola. So we cancelled the lakes trip which was with other agency and went with them. The next day the manager says I couldn't accommodate you and you can take full refund. The manager's mismanagement ruined our trip, messed up our plans, and we haven't got the refund. One more thing, we had to argue with the manager the whole trip instead of enjoying the trip that they put us in. Please get us our full refund ASAP if the agency is reading this.

• Load more reviews