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Reviews

• Don’t waste your money

  maro2405,2026年6月21日

  - Review from Tripadvisor

  1.00

  Where to start. Well it would be good to start at all. At the stop an hour and more and more people joining with no bus in sight. Meanwhile Citytours are flying by every few minutes. I am sorry we didn’t purchase their ticket, please don’t make the mistake we did.

• Great tour bus

  Nilda M,2026年6月20日

  - Review from Viator

  5.00

  Bus a pretty punctual every 30 mins. Very friendly and helpful guides. The stops are in great areas to hop on and off giving you enough time to walk around and take some pictures.

• Good service but Madrid is not best seen by bus.

  Teresa S,2026年6月19日

  - Review from Viator

  4.00

  The staff and bus rides were fine. I think you need to plan to hop off a lot, because many things cannot be seen well from the streets.

• Lovely buildings but so much traffic!

  Lynne S,2026年6月17日

  - Review from Tripadvisor

  3.00

  The staff member was not very helpful and I missed my stop. The stops should be numbered!!!!this would help visitors unfamiliar with the city.

  

  

  

  

  

• Get to know the city and opt for a live narration if possible.

  Virginia H,2026年6月17日

  - Review from Viator

  4.00

  The Big Bus was comfortable and had multi-language options for the tour. We took all three of the Madrid tours to understand the layout and main sections of the city. With one tour we had a live narration, which was much better than the recording option. The staff was friendly and helpful. The recordings did not have the vibrancy of a live tour guide, and the wording sounded like AI.

• Good overview of Madrid's history and important landmarks

  Roving723993,2026年6月15日

  - Review from Tripadvisor

  4.00

  We did the historic loop. This tour offered a good overview of Madrid's history and important buildings and landmarks. We'd recommend this tour.

• The address in Calle...

  AgnesKriyana W,2026年6月14日

  - Review from Viator

  3.00

  The address in Calle Atocha turned out to be a place at a kiosk and no one knew what time the bus would arrive. After 15 minutes of waiting and ambiguity about the course of events, I left. Eventually I found an office of the Big Hop-on-Hop off buses elsewhere in the city and got information about a place where I could get on. Upon boarding, I got a ticket in my hands that said I could make another tour within 24 hours. It looked like there were three rides, but where to get on for the others was unclear. I have therefore not taken advantage of the opportunity to resign again.

• Bus crew on the Old Madrid route kept screaming into the mic. Enjoyed the other 2 routes better.

  Ann K,2026年6月13日

  - Review from Tripadvisor

  5.00

  Old Madrid crew screamed over

• Highly recommended if you...

  Edna C,2026年6月11日

  - Review from Viator

  5.00

  Highly recommended if you want to get a glimpse of what to do in Madrid sprinkle with a little bit of history. I was able to see the three routes offered, hop on and hop off in different places and the service was always on time. Drivers and staff were always very friendly and helpful. If this is your first time visiting, you most definitely should take this tour.

• Big Bus Tour

  kshearmire,2026年6月5日

  - Review from Viator

  4.00

  It was great until we ended up in a traffic jam and had to turn around and drive back the long way. Our one hour route took two and a half hours!

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