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• Disappointing and mediocre experience

  Nandhini A,2026年6月23日

  - Review from Viator

  2.00

  Kawagoe was nice and the main shrine was worth visiting so it was a shame that the guide, Charlotte, did not meet our expectations. She lacked enthusiasm and did not provide us with any information that was not in a basic guide book. We felt that she did not tailor the experience for our requirements since we have been to Japan multiple times before and rushed us through shrines which we would have liked to spend more time at. In addition, she kept losing her bearings and was lost throughout the walk so we only saw 1 shrine even though the tour description mentioned multiple shrines. She also did not send us the pictures she took of us, despite promising to send them. We were very disappointed that we did not see as much of kawagoe as we expected from the tour description and that we did not gain any additional historical/cultural knowledge from Charlotte. We have had positive experiences with Viator guides in the past so it is a shame that Charlotte did not live up to expectation. This was an extremely mediocre experience which has unfortunately made us hesitant to book future tours with Viator.

• I spent a wonderful afternoon in...

  Nancy S,2016年2月27日

  - Review from Viator

  5.00

  I spent a wonderful afternoon in Kawagoe learning about the Edo period in Tokyo with my most gracious and generous guides Manami and Takeshi! They made sure I enjoyed all the specialties of the area from the shrines and temples to sweet potato-bean paste dumplings, local candies, craft beer and sake-tasting. the Tour is at a relaxed pace and is customized to suit your preferences. Martha K