Options

Cancellation Policy

Reviews

• Disneyland Japan

  debim112,2025年6月14日

  - Review from Tripadvisor

  5.00

  We had a wonderful experience at both Disneyland and Disney Sea. Highly recommend staying at one of the Disney Resorts to enhance as well as simplify your visit. We have now been to every Disney park and without a doubt this was our favorite!

• Great but to many priority guests tickets sold

  Chopsylad,2025年4月26日

  - Review from Tripadvisor

  3.00

  The place is great . Very busy tho . Some rides it seemed it was half normal people then half priority guests. Other rides it was very obvious it was priority guests then us so it took ages .

  

  

• Service and experience above par….

  Yohann C,2024年4月23日

  - Review from Viator

  5.00

  From the pick up…..drive was on time….if not early….was very courteous and accommodating….but that could be said of every Japanese person I met on my trip…the drive was smooth…drop off as near as possible to the Disneyland entrance…. Got there by 8:30am to find a loooooog meandering Que to get into the park…. But true to Japanese standards… the wait did not last long…movement was constant and within half an hour…we had passed the security check and we’re on our way into the park…once in….with the Disney App installed…we found our way easily and book rides with ease at our convenience…. We managed to squeeze in as many rides as we could for the day before making our way back to our hotel…. A thouroughly enjoyable experience…especially as we had never been to a Disney parks before….The kids….and myself…loved every bit of this day…. Thank you Viator for your part in it… before I forget… I had a non changeable/ refundable ticket and had made a mistake in my pick up location…and yet the Viator contact center and staff went above and beyond to make the change after I explained my situation…. so yes…. I’d rate them a 20 out of 10 for that in itself…. Regards Yohann Castanha Mombasa, Kenya.

• Best tour company in Japan

  Cindy H,2024年4月19日

  - Review from Viator

  5.00

  Our driver was so friendly and helpful! She is a credit to your company! I wish we could have her as our driver on every trip to Japan!!

• Lines as far as the Eye can See

  StevenJ P,2024年3月30日

  - Review from Viator

  2.00

  Logístical arrangements were excellent. Our driver was on time, courteous and professional and our e tickets were provided on time and worked well. The Disney Sea experience itself, however, is a shadow of the experience at the Florida and California parks. The Disney Sea park offers less E Ticket (high end) rides than its US counterparts, and getting onto the rides is a chore. In addition to paying for the park entrance, "Premier Tickets" are available on the park app for abut $17 each with the following limitations: "You will be able to purchase Disney Premier Access for another attraction 60 minutes after purchasing Disney Premier Access, or after the start time of your purchased Disney Premier Access...". We were only able to use one round of Premier Tickets during our visit for rides we sought. The second expedited queing option is the no cost Priority Pass available on the app as well. We were able to secure 2 (not for the rides we sought) during our visit. In sum, were able to visit three semi-decent attractions through passes and directly queue for 2 others with low demand (for a reason). Wait times for the attractions we actually sought ranged from 150 to 180 minutes!!! A third option for queues is also offered for some rides: the standby entrance There were also long queues for basic things such as popcorn and dumpling dogs. Food at each vending outlet was limited to 2 or 3 items to expedite lines inasmuch as possible. We spent 45 minutes in line for a dumpling dogs lunch. Tokyo Disney Sea has a clear issue in terms of access (at least for visitors accustomed to the US parks) that could be managed by reducing the total number of visitors each day. Knowing full well that Disney prides itself on Customer Experience (I have spent days learning their excellent system through the Disney Institue with my own work team), my conclusion is that customer expectations and queing tolerances for Tokyo Disney resorts differ significantly from US park attendees. If you are used to the US Disney experience, have this in mind before visiting and use the app to optimize your experience inasmuch as possible.

• I did all my tours...

  Ben D,2024年3月8日

  - Review from Viator

  5.00

  I did all my tours through Viator. Viator was fantastic for every single one of them. The ride to Disney was relaxing and very convenient. Thank you Viator for helping have a great trip.

• Great service

  Gavin C,2023年8月26日

  - Review from Viator

  5.00

  Great service. Fast and reliable. Tour operator also managed to get us tickets for disney sea which we had requested. Very easy to use

• Good experience

  Ana Paula S,2023年7月14日

  - Review from Tripadvisor

  4.00

  Disney is always great. The only reason I didn't give 5 stars was because some staff were not prepared/patient to liaise with non-japanese speaking people. If you are not a summer person plan your trip not in Jun/Jul as it is very hot and humid.

• Great way to visit Disneyland

  roland m,2022年11月4日

  - Review from Viator

  5.00

  Great service ,family of 7 had a great time thank you for the quick responses via email was a trip of a lifetime for the young ones.

• Disneysea

  TV4740,2020年1月13日

  - Review from Tripadvisor

  3.00

  Even tough this is titled Disney, there is not a lot of Disney featured. No characters walking around, and not a lot of atmosphere. Wait time for rides was insane (2-3 hours for most rides) and restaurants were very hard to get a seat. We did go through Japan's new year holidays so could be better at other times. Food was good once you got into a restaurant.

• Load more reviews