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• Not what advertised

  NurseRN1978,2026年5月14日

  - Review from Tripadvisor

  3.00

  Our guides, Mary and Erika, were fantastic!!!! But this tour was not what we expected. We started with a walk through Lucerne which was interesting. Keep an eye on your email because start times for the tour change the night before. Then you start your LONG train ride which eventually gets you to your 2 1/2 hours on the Glacier Express and then 2 more trains back to Lucerne. So we left Lucerne at 1:15 pm after a walking tour which started at 11 am and arrived back in Lucerne at 9 pm. Oh and no food included unless you buy it.

• Horrible experience, don't book!

  692bennyt,2025年12月18日

  - Review from Tripadvisor

  1.00

  We had a horrible experience with this tour company, beware! We booked this tour as the highlight of our vacation, but we received an email the night before, telling us the start time had changed. We had already gone to sleep, so we wake up to find that we have to rush to meet our guide, who was also flustered by the last-minute change. We barely made it to our connection and my father struggled to keep up with the pace due to a bad knee. When we called to complain, Jonas the owner was incredibly rude and blamed us for the confusion. Take some accountability for your business! We spent a lot of money for this tour and it was such a bad experience. The Glacier Express itself was crowded and the food service made the entire train smell for the whole ride. Tourists were blasting music from their phones and the train personel didn't do anything about it. Just horrible!

• The the best to explore the Alps with Michelle!!!!

  lindapesch,2025年12月12日

  - Review from Tripadvisor

  5.00

  Michelle was a wonderful tour guide. Filled our trip with interesting historical facts and stories. She had a great personality! A very delightful person. The route we followed under her guidance, and the scenery we got to see was simply spectacular. We had just one day to explore the country and we felt she hit all the greatest highlights in such a short time with fantastic transportation. We enjoyed our special lunch she planned for us.

  

  

  

  

• Glacier Express Trip Did NOT Include A Ride on the Glacier Express.

  Travel52603704798,2025年12月10日

  - Review from Tripadvisor

  1.00

  Paid for a ride on the Glacier Express and we’re out on a regional train. The entire trip was changed due to our tour director being late (train issues). I understand it was not her fault her train was late. We were not told of the change to our itennary. Had we been told we would have canceled and booked somewhere else. Do NOT book this trip if you are expecting a ride on the Glacier Express.

  

• Misinformation About The Glacier Express

  Cindy S,2025年12月10日

  - Review from Viator

  1.00

  This tour is NOT on the Glacier Express as it states. We were misled by the information . We paid extra money to ride the Glacier Express. Do NOT book this tour

  

• Misleading advertising , but lovely guide, Anna

  Monique H,2025年10月17日

  - Review from Viator

  2.00

  It’s misleading . In October the Glacier Express is closed . This tour was sold as including the Glacier Express , not just the route on a regular train. The same high price was charged , even though the Glacier Express was not included.

• Great guide with lovely train ride but tour not as described.

  Tanya Y,2025年10月3日

  - Review from Tripadvisor

  3.00

  Leighton was a wonderful guide , friendly, helpful , very chatty and informative… couldn’t fault him at all The train tour itself was amazing. The service provider advertised the tour to leave at 0915 and it actually didn’t start until 1100… the tour advertised stated that there would be a town tour at the end of the train ride but it was in fact at the beginning , I had planned on skipping the town tour as I had already done a town tour the previous day … this meant that I wasted my entire morning waiting when I could have been doing another tour that I was interested in but I was unable to organise anything else because of such short notice in change of plans . The actual train tour didn’t start until 1:15 pm after being advertised as 915am starting and will be taking this up with Viator…. Also feel the need to mention that public transport was used for most of the trip and economy seats used not first class which I feel is important given the cost of the tour.

  

  

  

  

  

  

  

  

  

• Don’t use onsellers for tickets.

  260darreni,2025年10月3日

  - Review from Tripadvisor

  4.00

  Firstly let me say that our guide Leighton was excellent. Knowledgeable, talkative, friendly and approachable. However our tickets were purchased through Viator and the experience we received was a lot different from advertised. Being led to believe we would be catching a train at 9:15am, we eventually got one at 1:15pm. Our morning was entirely ruined. Thankfully we eventually had some correspondence from the official company Tours of Switzerland but not before time.

• Great trip!

  codyrwebb,2025年10月3日

  - Review from Tripadvisor

  5.00

  Leighton was a great tour guide. He went into great details on how all of Switzerland operates down to the individual Cantons. The scenery was breathtaking! We would definitely recommend Glacier Express!

  

• Not an ideal experience

  SH S,2025年9月23日

  - Review from Viator

  3.00

  Anna is a responsible and friendly guide. But, this tour is all about trying out on different types of trains/ routes. All I can remember is the 1 hour stop over/ tour at Andermatt (breathtaking scenery and tranquil environment). Not worth paying so much for the Glacier Express (or maybe the view from Chur to Andermatt was not the most scenic segment) ! The scenery was quite alike to the normal trains we took.

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