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Reviews

• Good customer service experience

  pjA9153PE,2024年12月12日

  - Review from Tripadvisor

  5.00

  While we ended up canceling our reservation with Black Tie Ski Rental a couple of weeks before our arrival, I was very happy with their customer service. When there was a question about our rental, someone from their office called me to discuss it. I appreciate their friendly and helpful attitude! Special thanks to Megan in their office.

• Premier ski rental delivery service

  Susan22448,2023年12月31日

  - Review from Tripadvisor

  5.00

  This company made the ski rental process quick and easy. There were 5 of us ranging in age from 5 to 73. Their equipment is great and their customer service is outstanding. Chloe was so patient when she came to our condo to fit us all. Kiki was understanding when one set of skis was returned early and Kasey was so helpful in arranging a boot exchange. We would definitely book with them again and highly recommend this company.

• Outstanding service

  Patrick and Cla... R,2021年1月2日

  - Review from Tripadvisor

  5.00

  Wow! Black tie gave us excellent skis and snowboards and their service was outstanding. We had different lengths of rental of equipment and Black tie picked up whenever we needed. We highly recommend Black Tie ski rental and plan to rent with them next time we return to Big Sky.

• Not worth it

  carrolltonga,2019年4月17日

  - Review from Tripadvisor

  2.00

  I’ve used Black Tie at other resorts before, so I thought I’d give them another try. The initial delivery and fitting were fine (although come to later find out that they put my wife in too long of a ski making her experience on the slopes more difficult). The problems began when we needed to exchange a helmet (it did not fit my daughter). I was told it would take a couple of hours to get a new one (we were at the base ready to ski at that time). Fortunately, my helmet fit my daughter and she could go to her lesson. I waited at the base for an hour for a replacement helmet before I could get on the slopes. What I previously have mentioned happens. I was not upset at this point. What really disappointed me is what occurred on our last day. We rented a condo about 0.5 miles from the base (not an easy walk with equipment). Our friends had just come into town and we were looking forward to some Apres after a day of skiing. I called Black Tie to see if they could meet me at the base to pick up our equipment. The answer was no (Thanks Hanna...and you really need to work on your customer service. When I spoke with you, you sounded like I was inconveniencing you.). So while my friends were enjoying themselves, I made multiple trips, 3 I believe, to carry our ski equipment back to the condo and waited for Black Tie to retrieve the equipment. Do yourselves a favor. Rent your equipment at the base. (they provide free overnight storage too, and if there is an equipment problem, they are right there!). Because of this experience, I’ll never use Black Tie again.

• Amazing ski rental group!!

  lehmakd,2019年4月13日

  - Review from Tripadvisor

  5.00

  These guys are great. After the airline lost our bags on Friday night when we arrived they came to the rescue. We called right as they were closing and they had skis at our door the next morning. On time, very knowledgeable, and great service. Couldn’t ask for anything else!!

• Great

  paulcX9301CK,2019年4月1日

  - Review from Tripadvisor

  5.00

  Was easy to review options online and make a booking. We then had a minor debate about a discount voucher which was quickly sorted via a phone call, and the delivery, fitting and pick up could not have been simpler. Competitive prices and saved us a ton of time and hassle....brilliant!

• Fantastic!

  nflaskier,2019年4月1日

  - Review from Tripadvisor

  5.00

  What a great experience! Great staff, great equipment, hands down an all around pleasure to deal with Black Tie!

• Black Tie delivers

  trailsendtravel,2019年3月31日

  - Review from Tripadvisor

  4.00

  used black tie again for the third time last week. they were punctual, actually early. I had boots, so was just getting skis. while the other two times ive rented they have brought multiple pairs to choose from, this time brought only one for me and some for the wife that were incorrect. I decided to try the ski they brought and it was perfect for the conditions. I have skied four different skis this year, and the Black Tie selection was perfect. the skis brought for my wife were the incorrect size, but they had some others to accommodate. wife had issue with boots on the mountain, so we called and Black tie met us at mountain base with multiple alternatives, got her set and back on the mountain. fast service, had a 20% off coupon, so pricing was great. I cannot emphasize enough how great it is to have our skis brought to your home and picked up. will use again and highly recommend

• Awesome, convenient service!

  SuzanneTRIs,2019年3月22日

  - Review from Tripadvisor

  5.00

  This is our third time renting with Black Tie, first time at Big Sky. It's super easy to make equipment reservations online and equipment delivery was on time and top notch. All equipment was in great condition, particularly the ski boots were VERY comfortable. As an extra, Austin walked us through the ski map, giving us the insider tips on where to go to have a great vacation. We will only use Black Tie from now on for all our ski equipment rentals.

• Fantastic Service

  sgatlin2003,2019年3月21日

  - Review from Tripadvisor

  5.00

  This was our first time using a ski/snowboard delivery service. We will never fight the lines at the ski rentals anymore!! The kids loved how fast and easy the process was for delivery and pickup. We will use them from now on!!

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