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• Tour was alright, guide could be better

  Afi-Ilona21,2024年7月23日

  - Review from Tripadvisor

  2.00

  While the tour offered breathtaking views of Mt Cook, Lake Tekapo, and Lake Pukaki, we were disappointed with our guide. Ted, a Korean man, struggling with his English, which made the tour exhausting. His thick accent and difficulty finding the right words were distracting and frustrating, making us feel we could have done the tour ourselves. Beyond the language barrier, Ted was surprisingly condescending and patronizing. He lacked empathy and compassion when Ted took us to a small town for a toilet break, where everything was closed, and insisted everyone leave the van despite the cold. My brother, who had frostbite, was physically forced to zip up his jacket by Ted, which felt intrusive and rude. Imagine that happening to you! He also rushed us from place to place, despite us being the only group on the tour, repeatedly exclaiming, "You're late!" This resulted in us having an hour to spare, which was disheartening. This behavior was unlike the kind and considerate attitude we've experienced from other guides in New Zealand. Overall, Ted's attitude was not representative of New Zealand hospitality. We have had much better experiences with other guides, and we could have enjoyed the tour more on our own. Ted, none of us thinks you're funny (or witty, if that's what you're going for) or intelligent. It's a shame that we got him for this tour - the only black spot in our whole NZ trip. We recommend looking for tours led by actual local New Zealanders to truly appreciate the country's rich history. It's unfortunate we didn't have Steve as our guide, as other reviews suggest a much more positive experience with him.

• Awesome Mt Cook !!

  mytournz,2022年8月21日

  - Review from Tripadvisor

  5.00

  The Mount Cook daily tour with Travel Solution was fantastic. We stopped at the rest area properly so that the 12-hour tour was not boring at all. The kind explanation of the guide was made everywhere, which was an opportunity to understand New Zealand. The car was comfortable enough. Travel Solution is recommended.

  

  

• Private family trip -!!

  hiroami,2022年5月10日

  - Review from Tripadvisor

  5.00

  I'm impressed by the carefulness you keep in touch with my mother coming from Korea and telling me about the passage gate! It was a friendly and comfortable trip taking into account the condition of the mother and seven-year-old child who started the trip right upon arrival. It would have been hard to drive. Everywhere. I was especially pleased to create great photos and videos like movies -!! My mother loved it so much that she would go to Korea and watch videos every day - thank you for making our family a lifelong unforgettable memory -!!

• Wonderful tour to Mt.Cook and Tekapo Lake.

  boraj2022,2022年3月25日

  - Review from Tripadvisor

  5.00

  I have travelled Mt.Cook with my friend and our trip was fully guided by Stevong who is the director of Travel Solution ltd. I was so impressed that I can visit Mt.Cook for a day trip from Christchurch. I only had a day left to travel. This tour was perfect for me. On the way, he stopped at Tekapo lake, and pukaki lake as well. It was super fantastic that I could visit this places. I'm strongly recommend this company for private tour. Also it was super safe and very cleaned vehicle. I deeply thanks to Stevong and this company to organize the tour for us. Thank you.