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Reviews

• Do not purchase!

  Kiara D,2026年6月9日

  - Review from Viator

  1.00

  The lady we had was very nice, but unfortunately that was the only positive part of this experience. I paid for tickets that were never provided to me, and when I contacted customer service, they refused to issue a refund or take responsibility for the mistake. This ended up wasting an entire day of our trip, and to make matters worse, I had to purchase tickets a second time just to enter the memorial. Paying twice for the same attraction is completely unacceptable. Save yourself the frustration, time, and money and book elsewhere.

• 911 walk and tour

  Steve C,2026年5月25日

  - Review from Tripadvisor

  4.00

  Weather was not good which made the walk less enjoyable.

• The experience did not...

  Lenka L,2025年11月3日

  - Review from Viator

  1.00

  The experience did not happen at all and no one told us. And no one ever reached out to explain. We will never use Viator again.

• Private Guide One World Trade

  FarAway13808644854,2025年10月11日

  - Review from Tripadvisor

  5.00

  Vivian our tour guide was EXCELLENT! Very knowledgeable and personable. We loved having her as our guide. She knew detailed information that was very interesting. Thank you Vivian!

  

  

  

  

• Terrible

  Jill E,2025年10月6日

  - Review from Viator

  1.00

  It was the worst tour we've ever booked through Viator. We waited 45 minutes and our guide never showed up. It was so disappointing. we missed the 911 memorial experience. I will be requesting a refund

• A Place of Reflection and Respect

  jamie92122,2025年10月5日

  - Review from Tripadvisor

  5.00

  Visiting the 9/11 Memorial is one of those experiences that stays with you. It’s peaceful, powerful and deeply moving all at once. The design of the fountains those endless streams of water flowing into the footprints of the towers captures something words can’t really describe. It’s both heartbreaking and beautiful. Walking through the museum, you can feel how much care and respect went into preserving the stories of that day. It’s emotional, yes, but it’s also grounding a reminder of the strength and compassion that came out of such tragedy. The space itself is spotless and well-maintained, and the staff are kind and thoughtful. I’d say it’s a must visit for anyone coming to New York, not as a tourist stop, but as a place to pause, reflect, and remember.

• Tour of Wall Street and 9/11 Memorial

  Alison N,2025年8月18日

  - Review from Viator

  5.00

  We had a great tour with Nina. So much more than we expected. She has such a love of New York City and shared so much with us. Thanks Nina.

• Extremely Disappointing Tour & Customer Experience

  John B,2025年7月25日

  - Review from Viator

  1.00

  The 9/11 and option One World Observatory tour was horrible. The tour guide spent more time talking about random New York “facts”, but knew very little about the actual 9/11 memorial. Capping off the extremely disappointing tour, the guide did not provide tickets to the One World Observatory and follow ups with Viator were not helpful. While other tours booked Viator were great, this tour felt like a scam and disappointingly Viator were not helpful. Buyer beware! Highly recommend steering clear

• Very educational tour!

  Angelina F,2025年7月18日

  - Review from Viator

  5.00

  Very educational and such an amazing explanation of history. Leanne was so passionate about the history of New York! And

• A somber reminder of 911. Well worth a visit.

  janedQ9230GZ,2025年7月2日

  - Review from Tripadvisor

  4.00

  Wow! This was a somber reminder of what happened on 911. Incredible displays and footage all the way round. Harrowing to be honest, and everyone in the museum was quiet and respectful, just taking it all in. The museum was busy. Very crowded and all underground, so there is no daylight in the museum at all. We spent around 2 hours in there. Outside is the memorial for each tower and these are beautiful.

  

  

  

  
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