Options

Cancellation Policy

Reviews

• Good communication

  Jewel W,2026年4月7日

  - Review from Viator

  5.00

  Masuda waited for us even though our flightwas delayed for an hour. He was very patient and communicated well and keep us updated.It helps to remove some stress at the airport. I highly reccomend this service and Masuda

• Osaka Airport Transport

  Mark N,2026年4月4日

  - Review from Viator

  5.00

  Viator was very helpful in getting me the proper size vehicle to get my family and I from Osaka airport to our hotel in Kyoto.

• Comfortable and safe Hotel transfer.

  alberthauwong,2026年3月28日

  - Review from Viator

  5.00

  We were informed of the details of the driver well in advance and she kept good contacts with me until we met. Her car was clean and comfortable. She helped us with our luggage. She was polite and helpful. We had a most enjoyable trip from the airport to the hotel.

• Horrible experience

  Karen M,2025年8月2日

  - Review from Viator

  1.00

  Horrible experience. Requested for a car seat - they had none upon arrival. My child had to sit on my lap for the whole ride which was uncomfortable and unsafe. Furthermore, upon arrival they demanded a 5000yen for “overtime”. I’ve already paid money for this, why are they charging more money? Horrible horrible, do not book here.

• No show

  Clifford S,2025年6月4日

  - Review from Viator

  1.00

  Driver never showed up, and there was absolutely no communication until about an hour after the scheduled pickup to tell me that the driver wouldn’t be able to make it.

• Osaka to Kyoto

  Myron M,2025年6月3日

  - Review from Viator

  5.00

  The driver kept me updated till the time of pickup. He sent me photos of the airport to guide us to the location. Everything went smoothly from pickup to drop off.

• Hotel transfer

  David R,2025年5月4日

  - Review from Viator

  5.00

  Our driver Haru was fantastic. Customs was backed up at the airport and he waited 90 minutes. We stopped for a restroom break between Kansai Airport and Kyoto. He purchased use coffee and dropped us off at our hotel in a timely manner.

• Highly recommend

  Heather B,2025年4月12日

  - Review from Viator

  5.00

  It was great and easy! Edward, our driver, texted a few days ahead of time to confirm our booking, flight, and destination address. He monitored our flight when it was delayed and was incredibly responsive. He was waiting when we arrived. The van was comfortable. He delivered us to our lodging door. Easy communication and a great, smooth ride.

• Dumped in Hirikata, Osaka

  Jasmine K,2025年3月14日

  - Review from Viator

  1.00

  Driver arrived early to the airport (before we even boarded our flight) so by the time we landed he was asking over and over if we had arrived yet. Still had to get bags and go through customs. By the time we exited, he was not there. Had to text to beg him to come back. He arrived, then took us to the neighborhood of the hotel, but never found the driveway, so dropped us off on a random nearby street. We had no cell phone service and no Wi-Fi to place a call to the hotel. Language barrier didn’t help. A lady at Starbucks helped us locate the hotel entrance (inside a shopping mall). The driver could have at least called the hotel for specific directions, instead of just dropping us off on a random street. Because the hotel driveway was right next to the subway station.

  

  

• A great way to get to the...

  Paul D,2025年1月16日

  - Review from Viator

  5.00

  A great way to get to the hotel after a long flight. The driver was in touch the day before and made it easy to find him. Even though our flights were delayed it still worked smoothly.

• Load more reviews