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• The map is useless, a flop, a cheek.

  Beat I,2024年12月5日

  - Review from Tripadvisor

  1.00

  Very poor service. Despite the clarification of availability and the explicit confirmation, the status remained “pending” for more than 30 hours in the fine print, they even take 72 hours to do so. In time, the card is not usable. For me the first day had already expired when I got the code to unlock. The important attraction, the hop on hop off bus, is performed great, but it hasn't been running for a long time. The map is absolutely useless, a flop, a cheek. Book everything directly.

• Services are not provided

  Sven E,2024年5月1日

  - Review from Tripadvisor

  1.00

  We bought the card and discovered on site that the hop on hop off bus no longer existed. We received no response to a written request as to how we could cancel the card. UNSERIOUS!

• Advertised attractions not available

  joysE881BA,2023年12月7日

  - Review from Tripadvisor

  1.00

  I noticed most of the reviews for this card is for way back in 2019. Here is a first hand review as of Dec 2023. Purchased the pass for 3 adults, we had two children which for most attractions were free anyway. Upon reaching the Melbourne city we discovered that the hop on hop off bus stopped running since 2019 even though this is advertised on their Trip advisor blurb and also included in the itinerary provided by them. This meant we couldn't go round the city and stops the bus would have taken us through. With 2 small kids it wasn't in our plans to start using the tram, plus the tram is not the guided tour I paid for. This meant we could only go to 3 attractions in the city which were within walking distant of each other. I emailed them about this and they replied saying the bus is not advertised on their website so there is nothing they could do for me. On the second day we were going to visit Arthur's seat only to find out it is not included on the app. I called them to find out why and they said they no longer offer that attraction. My question to them is why is it on your website, they tried to say it wasn't on their website. Thank God I had already taken a screenshot. When I said this I was told I would get a call back to rectify the issue. The person on the phone was suggesting we go to other attractions in the city and I said we are not based in the city, we are planning on going to attractions closer to us for the second day of the pass hence why we are going to Arthur's seat as obviously since the bus they offered was no longer in operation the city attractions is proving much more difficult so we would rather drive ro other attractions. While we waited for the call back we then decided to go to Werribee Zoo as the kids were getting cranky, mind you this was out of our way. We eventually got a call back saying we should go to Arthur's seat but we should call them an hour before we got there so they could let the team at AS know we were on our way. Firstly we were staying close to AS so I am not sure how we would have given an hour's notice. I told them we were making our way towards Werribee zoo so we couldn't turn back now. Thw person on the phone said maybe ww should go after the zoo to which I said that would be almost a 2hr ride back, the zoo takes 3 to 4 hours to complete and AS closes at 4pm. How do you expect us to make it back in time. Could you instead allow us to go the day after to repay us for this trouble. I was told they would call me back but can't make any promises. As predicted we obviously couldn't make it back to AS in time and we informed them about this via phone call, we got a text back saying "I tried quite a bit but I’m not getting any approval for future redemption of attractions. This is simply because there are quite a few attractions available. I’m really sorry" Save your money and go with other operators or pay individually for each attraction as you don't get your money's worth for this card. I don't really give reviews whether good ot bad but I had to this time. Coming from the UK where customer satisfaction is paramount, it's clear this company couldn't care less about customer service, they just want your money. 575 AUD down the drain.

  

  

  

  

• What a Waste!

  IlanaS868,2020年3月10日

  - Review from Tripadvisor

  1.00

  We often purchase these multi-day passes, as they provide a great way to see a city. This one, for our 2 days in Melbourne was thrown out money. The Hop On Hop Off was awful....the pre-recorded narrative was unintelligible. To get from place to place, it only ran once every 45 minutes. Then, once we became familiar with Melbourne, the offered attractions were worthless, unless you wanted discounts to drink. Places were unable to get to, information was non-existent. Absolutely the worst!

• Worth it!

  Ganapathy R,2019年9月21日

  - Review from Tripadvisor

  5.00

  If you are planning on doing lots of Melbourne’s activities, this card is great. We bought the 3 days card online, the code was emailed to us along with a Melbourne Guide and suggested itinerary. They advises us to book Skydive, Brewery Tour and Melbourne Cricket Ground beforehand, which was easily done via email to info@citycardsglobal.com or calling 1300099100, so we didn't have to queue. We visited lots of attractions, went to the Melbourne Zoo and Healesville Sanctuary using the card, travelled on Hop-on Hop-off bus around the city and St Kilda Beach, all covered by the card. We easily got our money's worth during the 3 days. The admission staff at each place simply looked at my mobile ticket and issued our tickets. Easy to use and totally worth getting, as it’s all on your phone.

• Very well organized and excellent service !

  Amrita Pr,2019年9月2日

  - Review from Tripadvisor

  5.00

  Very pleased we purchased this card. Well worth the money, as we got to see a lot of Melbourne in 2 days. The best part is that you do not need to collect a physical card or vouchers from anywhere. It’s all on the mobile phone from buying the card to activating your tickets. Excellent way to see Melbourne! "

• Melbourne city card

  qaiyanat,2019年8月29日

  - Review from Tripadvisor

  5.00

  This is really an essential 'must buy' card giving easy access to the attractions and hop-on hop-off bus can be used as transport system, which is all included. This card is a host of 'free' entries to a vast number of tourist attractions and well worth the money. You get a Melbourne Guide that lists all the sites you can visit and also other locations that offer discounts on activities like the Skydive and Hot Air Balloon experience. There is also free tram service in the city. Highly recommended! "

• Awesome

  AKASH K,2019年8月29日

  - Review from Tripadvisor

  5.00

  This pass allows free entrance to many of the most popular attractions. Plan ahead to time morning and afternoon visits to maximize value.

• Quick and easy if you are in Mel for a quick visit

  Chandni6666,2019年8月15日

  - Review from Tripadvisor

  5.00

  I am from Melbourne myself and was looking for a quick solution to take my sisters family around the city in two days. The app is extremely convenient and helped me check what’s around to visit next. Would recommend this for someone who wants to see the city in two or three days

• A little dissapointed!

  Leigh T,2019年8月9日

  - Review from Tripadvisor

  1.00

  I dont like leaving negative feedback but i wasnt happy with this card. Spent 200nzd on this and only used about 80 dollars worth. Most places we went to, they needed their managager to figure it out. Wasted a lot of our time! In 2 days, you cant really make use of its price. They have a no refund policy and hard to talk with. On the phone they said they would gove us some money back but then in email said no refund will happen. Overall very dissapointed! Wont use again im afraid!

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