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Reviews

• It’s very comfortable...

  MaAnnabelle S,2026年5月24日

  - Review from Viator

  5.00

  It’s very comfortable picked-up from Shanghai train station to Shanghai downtown hotel highly recommended to all tourist coming to China wanted to take the train from Beijing to Shanghai, everything is very well organised the driver is waiting at Exit carrying your name, thanks to the tour operator who handled everything

• Five star experience

  Ann N,2026年5月14日

  - Review from Viator

  5.00

  Absolutely perfect experience being picked up at Shanghai Train Station. I was contacted immediately after making the reservation with a confirmation and instructions for smooth pickup. My driver was waiting for me as planned. The car was a new, very nice and clean electric car with water and charging cables. I would definitely do this over trying to negotiate the metro after a long train ride. Excellent experience.

• Excellent driver and beautiful Mercedes!

  Jeff W,2026年4月30日

  - Review from Viator

  5.00

  Mr. Dong is a fantastic driver! He was on time and very helpful with our bags. The Mercedes was brand new and gorgeous inside with very comfortable seats. We would highly recommend using Mr. Dong and this service for any transfers around Shanghai. Excellent!

• The team delivered

  Sarun P,2026年4月23日

  - Review from Viator

  5.00

  Basically, I had a Herculean task: arriving at the Shanghai train station at 2.30 but needing to make it to a place that’s 20 minutes away by 3.00pm. Claude first suggested I use Didi and after some pushing back from me, Viator came up and I entrusted (and burdened) them with this. I paid a premium for the service, yes, but the coordination from Viator to Alana (local tour operator) and Mr Chi (driver) was seamless and most importantly effective. I made it just in time with no minute wasted. Not possible without this level of coordination and dedication – looking up which exit I would be leaving the station from based on my carriage number for example. So, would recommend if you have any special requirement like mine. I’m not paid or offered anything to write this and I’ve never written one before either. Oat

• Convenient and professional private transfer

  LeahGrace M,2026年4月6日

  - Review from Viator

  5.00

  Shanghai Hongqiao Railway station is huge so it is very convenient and less hassle to book a private transfer to your hotel. The driver was prompt and helpful. The vehicle was very comfortable. Coordination with Alana was flawless from booking to our arrival in Shanghai.

• Excellent service!...

  Constandinos M,2025年8月14日

  - Review from Viator

  5.00

  Excellent service! Prompt! Safe! It’s a must when arriving in a very busy city. We have used Viator throughout China and they have been awesome!

• Great service!

  Ross J,2023年8月3日

  - Review from Viator

  5.00

  Used this service twice! Upon booking, Alana from the office connected with me and instructed us where and how to meet the driver. She was very friendly and helpful. Both drivers were on time, friendly and their cars were spotless. Would definitely recommend!

• Prompt Service

  Colette K,2019年7月9日

  - Review from Tripadvisor

  5.00

  This was a reliable service with a pleasant driver and a comfortable vehicle. The office kept us up to date with texts and emails. We decided to use their service again going back to the airport.

• Excellent service

  GLYNN S,2018年10月21日

  - Review from Viator

  5.00

  We were given plenty of notice re where to be collected, which exit to use etc. Very professional and highly recommended!

• Great!

  Catherine S,2018年9月10日

  - Review from Tripadvisor

  5.00

  Wilson was great and very good English speaker. He sent us some good attractions to visit for tourists in Shanghai and told us about the city/country on the way to our hotel. Fantastic!

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