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Reviews

• Great package

  Wendy G,2026年6月6日

  - Review from Viator

  5.00

  The package that we purchased was fantastic. The Duomo dome climb is a must! We received our tickets the day before with clear instructions on where to go and what to do. Would definitely book with this company again. We booked this because the Duomo official site was sold out.

• Many stairs.

  CarlosLuis S,2026年6月3日

  - Review from Viator

  4.00

  I believe that one must be trained; there are a tremendous number of stairs to climb between the dome and the baptistery.

• Did Not Get The Excursion I Paid For...

  lee n,2026年6月1日

  - Review from Viator

  3.00

  This was my first time using Viator. Several weeks before my trip to Florence, I booked the Brunelleschi's Dome Climb and Duomo Cathedral Entry Ticket, paid in full, received a confirmation number, confirmation email, and had the booking confirmed in the Viator app. The tour was operated by Tourify Tours. On the day of the tour, I arrived at the meeting point about 10 minutes early and checked in with the Tourify Tours representative. After showing my confirmation, I was told that my booking had been cancelled. This was surprising because I had not cancelled the reservation and had even received a confirmation reminder from Viator the day before stating that the booking was confirmed. It appears that the tour was overbooked and my reservation was removed despite having a valid confirmation. I do not know whether this was a Viator issue or a Tourify Tours issue, but as the customer, I was left without the experience I had specifically booked. To their credit, the staff did offer me a transfer to a similar tour, but it did not include the Dome Climb, which was the primary reason I chose this booking in the first place. While standing at the meeting point, I contacted Viator customer support through the app. Customer support was responsive and provided a partial refund of approximately $16. However, after reviewing the replacement tour, I learned that its listed price was only about €20. Even after the partial refund, I still paid significantly more than the value of the experience I ultimately received, which left me feeling disappointed and somewhat misled. I remained calm and made the best of the situation. I had traveled all the way to Florence and did not want to spend the day upset over something I could not control. As for the experience itself, entering the Cathedral of Santa Maria del Fiore was meaningful, especially as a Catholic. The Baptistery of St. John would have been more enjoyable if much of the ceiling artwork had not been obscured by scaffolding. I also visited the Opera del Duomo Museum, which helped add value to the day, and the air conditioning was very welcome given that temperatures were in the low 90s. The highlight and saving grace of the experience was climbing Giotto's Bell Tower, which provided excellent views of Florence and helped salvage what otherwise would have been a very disappointing day. I would recommend visiting these sites and experiences to anyone traveling to Florence. However, based on my experience, I have reservations about booking through Viator again unless there is greater assurance that confirmed reservations will actually be honored.

  

  

  

  

• A Scam. Buy only from the official source.

  Andrew G,2026年5月30日

  - Review from Viator

  1.00

  We chose this package because there were no Dome Climb tickets from the primary source. The vendor in the final week said no Dome Climb tickets were available, meaning they were selling us something they didn’t have. Certainly they knew it all along but just lured us in by claiming they did. I demand a full refund for being defrauded.

• Fascinating

  Elisabetta F,2026年5月13日

  - Review from Viator

  5.00

  Exciting, very beautiful, fantastic experience not to be missed, seeing Florence from the top of the dome is a must see

• Bad experience

  GHEORGHY A,2026年5月1日

  - Review from Viator

  1.00

  Bad experience Booked one month in advance paid in advance The reservation arrives by confirmed email and then on the day of the visit directly on site it is said that it is not possible to make the visit because it is sold out. Ruined trip one day that was supposed to be a holiday was ruined by this PSEUDO AGENCY

• Almost sold out

  Sandy W,2026年4月29日

  - Review from Viator

  5.00

  Booked the last time slot a day in advance and we were lucky to get in when the Dome is sold out until June!

• If you are fit this...

  Jayash K,2026年3月22日

  - Review from Viator

  5.00

  If you are fit this should be a breeze. The climb to the dome is a fun activity with kids. There are areas to take a breather, and there are some steep sections not recommended for the claustrophobic. The Giotto tower climb gives you the best views though. Timing of the climb also key if you are into photography .. late afternoon/ evening climb on the tower is recommended. I was lucky to book for 3 one night before the activity via Viator. The official site didn’t have any slots. Recommend booking week or month in advance. On the day of the activity, you meet the staff in front of the Tabacchi and he informed that they only had 2 for the Dome but the 3rd person has rest of the access. So we split up & climbed both .. waved at each other at the top. No refunds were offered.

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