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• Extremely disappointed

  726shanel,2026年6月7日

  - Review from Tripadvisor

  1.00

  Extremely disappointed with this company. Over 30 people in our group had booked and paid for a buffet dinner cruise and were really looking forward to seeing the Sydney Vivid lights. This was a special occasion for many of us, and we had been excited about the experience for weeks. Unfortunately, after waiting to board, the company chose to let passengers from a previous cruise disembark while leaving our entire group stranded without any communication, updates, or explanation. We were left standing around wondering what was happening, with no staff providing clear information or assistance. The lack of communication and customer service was completely unacceptable. When people spend their hard-earned money on an event like this, they expect professionalism and respect. Instead, we were left frustrated, disappointed, and feeling completely ignored. What made the situation even more disappointing was that it was not this company that stepped up to help. The teams from Legend Cruises and Aussie Cruises at least showed some compassion and felt sorry for all of us. They went out of their way to accommodate our group and took us out on one of their boats so that we could still experience the Vivid lights. Without their assistance, the night would have been a complete disaster. This company should be issuing full refunds to all affected passengers and seriously consider additional compensation for the inconvenience, wasted time, and disappointment caused. Based on our experience, I would not recommend this company to others. Very poor customer service, terrible communication, and a highly disappointing experience.

• Terrible Experience

  Linda G,2026年6月3日

  - Review from Viator

  1.00

  Horrible you never recommend. I have always booked through viator. This was a terrible experience! Over crowded, not boat was supposed to be, horrible food. The view we were supposed to see… the lights.. were better viewed from walking the harbor.

• Vivid Sydney is Amazing!

  Cristina P,2024年6月27日

  - Review from Viator

  5.00

  We were somewhat confused as to where exactly we should board, but we figured it out. Maybe send passengers a slot # day of ? We had a spot on the back of the boat outside--great views, but it was cool and windy. There were other areas that appeared open, but a few passengers were "saving" big chunks of space for others. Later, these spots were open as they moved to another area for viewing. Annoying. Maybe assign bookings a location to sit in. The food was great! A lot of selection and very plentiful! The staff was attentive, kind, and helpful! Vivid is such a neat idea! So many buildings are lit up and the vibe is festive.

• it was really child...

  Cara s,2024年6月9日

  - Review from Viator

  5.00

  it was really child friendly which was such a relief !! was worried about taking 2 toddlers but it was a great experience for them. the food was good and the boat wasn’t too busy. all the staff were so lovely as well

• excellent

  Junn M,2024年6月2日

  - Review from Viator

  4.00

  good food, vivid lights is OFF because of bad weather, they should post it early in social media so people will be aware

• Fabulous cruise on the harbour for vivid

  Julie C,2024年5月31日

  - Review from Tripadvisor

  5.00

  This recent cruise was just excellent!!! Booking was easy on line, staff were excellent when I had to call office re query! Crew on board were above & beyond fabulous!!! They helped with carrying drinks upstairs, checking we were okay after a Little Rock & roll turbulence, finger food was plentiful & served hot , plenty of variety!! Definitely didn’t need to go to dinner after 6pm cruise!!! Just a wonderful 1 & 1/2 hours on our beautiful harbour all for $60 pp!! Great job Vagabond!!

• Cancelled

  Lorraine B,2024年5月27日

  - Review from Viator

  1.00

  You cancelled it the day before my bookingI'm still waiting for refund . Please refund ASAP. Thank you

• On top

  st phaniel199,2023年6月15日

  - Review from Tripadvisor

  5.00

  Beautiful time spent on a cruise to discover the lights of VIVID on the monuments of SYDNEY as on the opera, the harbour bridge.... The meal was very good. The team was smiling and pleasant.

• Vivid Cruise

  Josie T,2023年6月13日

  - Review from Viator

  5.00

  We love the food. And the crews are very accomodating. We love the tour so much. We have so much fun viewing all the lights of vivid

  

  

  

  

  

  

  

  

  

  

• Disappointed

  Sarah,2023年6月10日

  - Review from Viator

  2.00

  Would've booked this if there was a picture of the boat, unfortunately one of the oldest smallest looking boat, compared to the other company boats at the Wharfe. Doing the same vivid sightseeing cruises for alot cheaper

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