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• Save your money and do not book with this agency

  Fernando Ferchu,2026年1月1日

  - Review from Tripadvisor

  1.00

  I strongly advise against booking with this agency. I paid over €1,200, and the service we received was nowhere near what was promised or expected for that price. We were very concerned about the weather, as all forecasts showed 100% cloud cover. We even emailed the company before the start, but they insisted on going ahead. It felt like they just wanted to collect the money regardless of the conditions. Unsurprisingly, we saw nothing. What made the experience even worse was the poor quality of the service: No professional guide: We didn't have a guide to explain anything. We only had a driver who could barely speak English, making communication almost impossible. Shortened trip: They brought us back 90 minutes earlier than scheduled. While other agencies were out there trying their best until 2:00 AM, this one gave up early. To top it off, their customer service is non-existent. When we tried to reach out to find a solution, they sent a generic template and then ignored our following emails. We did a second tour with a different company, and the difference in quality and honesty was night and day. Save your money and find a more professional agency that actually respects its customers.

• The worst experience in Tromsø - Better and cheaper options available

  micaelal883,2026年1月1日

  - Review from Tripadvisor

  1.00

  DO NOT BOOK WITH THIS AGENCY! My family and I had a really bad experience with this agency. While it is true that the Northern Lights are a natural phenomenon they cannot guarantee, the way they treated us as customers was extremely disappointing. We did a second tour with another company later on, and the quality of service was completely different—way better and even cheaper. If you want to know in more detail what happened to us, see below: Even though the day was completely cloudy, they decided not to cancel the tour after our inquiry via email a couple of hours before the start. Of course, no Northern Lights were seen. While some companies offer a 10/20% discount for a second attempt, they didn't even offer us that after we got in touch. They answered our email with a generic template and then completely ignored our follow-up. As if that weren't enough, the service itself was very poor: 1° No guide, only a driver: Unlike other companies where a professional guide explains the science behind the Auroras and the plan for the night, we only had a driver who had great difficulty communicating in English. We felt completely uninformed throughout the night. 2° Poor catering: They only provided half a glass of juice and a small piece of cake. Other companies in Tromsø provide a variety of options, hot meals, and the possibility of seconds. 3° Early return: They returned from the tour 1 hour and a half earlier than what is stated in the description. Meanwhile, other companies try their best and keep searching until almost 2:00 AM. For €1,705 (the price we paid for 7 tickets), this service is a complete rip-off. Save your money and book with someone who actually cares about their guests.

• Excellent!!

  rajasekarg2014,2025年3月24日

  - Review from Tripadvisor

  5.00

  Would definitely recommend and refer to anyone! Would definitely recommend and refer to anyone! Simply Superb, the guide cum driver took us to Nice spots where we could see the Aurora very clearly, amazing it was!!! Also the camp fire was arranged, bread was delicious and the hot grape juice was tasty, very ideal for the chilly weather at night. The guide also took very good pictures of us and later all the pictures were shared with us promptly. Thanks a lot to the Guide!!! Special mention and appreciation to Lucie at the office who was very proactive, supportive to any queries and made the tour arrangements very smooth!!! Thanks a lot Lucie!!! Thanks a lot to the entire team at Northernlight.guide!!! Keep it up!!!

• Misleading advertising

  leonardov911,2024年12月30日

  - Review from Tripadvisor

  1.00

  The tour wasn’t as described below. -Food and beverage wasn’t included, we were actually charged NOK 45 per hot dog -Pictures weren’t included nor taken -No clothing were provided -We paid for guide and transport but no guide service was provided We drove around through very bad weather instead of offering an alternative as described on terms and conditions. When we finally got to an open spot we drove back before we could see any lights. The driver the stopped 45 minutes at a random destination claiming he was not permitted to continue driving. We understand that the sight of lights are not guaranteed, but the service delivered was none like advertised.

• Our guide Niko's enthusiasm and effort helped us to witness northern lights despite the terribly bad weather!

  FooT17,2024年12月28日

  - Review from Tripadvisor

  5.00

  Huge thanks to Niko for helping us to witness the northern lights! Our guide Niko was super enthusiastic about chasing northern lights for us even when it had been raining/snowing practically the entire few days we were in Tromso. We've heard anecdotes of either cancelled tours or the guides essentially just drove the tours out a little before giving up. Niko however was extremely positive and spent hours driving us into Finland (~200km away) even though our small group had zero expectation due to the bad weather. He was constantly checking out the skies and their fellow guides chat group along the way, before we found a spot with clear sighting of stars. Despite the long driving, we were very well taken care of by Niko, making sure we have warmth by setting up a mini campsite and serving us delicious Christmas drinks and homemade snacks! In contrast, another group arrived slightly before us were just walking around, before they gave up after 10 mins or so, and headed back to Tromso. After we were warmly settled in, the sky cleared up with more and brighter stars. Around 30 mins or so wait, we started to see dim streaks of northern lights and the magic begun! The whole experience lasted around 30-45 mins, and Niko helped us to take extremely beautiful photos (without filter!). While it wasn't the strongest and most beautiful northern light, we were extremely thankful to Niko for the chance to be able to witness it at all. We started at 7pm and ended back in Tromso at 3am, a testament to Niko's dedication in trying his best to get our money's worth in chasing the northern lights. All in all, highly recommend Northernlight.guide, especially if your guide is Niko.

• Great experience!

  AmalinaZ18,2024年12月17日

  - Review from Tripadvisor

  5.00

  It was great! We got to see the aurora (after a bit of chasing and chilling by the bonfire) and Louai helped take really nice photos of my husband and I. 100% recommend!

• An unfortunate night

  Debra B,2024年3月25日

  - Review from Tripadvisor

  1.00

  The trip was canceled due to road closures. It was unfortunate because it was a clear night with some aurora activity. But there are so many factors that play when you attempt to see aurora borealis.

• Nice moment

  frankjZ7073XS,2024年2月17日

  - Review from Tripadvisor

  4.00

  Good organization, small snack (hot drink and homemade cake). We were lucky enough to have seen a (small) aurora despite the overcast weather, we would obviously have liked to see more! Small or big plus, our guide dropped each participant off at their home in Tromsø.

• Amazing guide

  Marja A,2024年2月13日

  - Review from Viator

  5.00

  Our guide Louis was very nice. In general a northern light tour can be a bit boring, you just have to wait and be lucky. However, if you want to do a tour (which admittedly is good way to see the northern lights), highly recommend this man. He is very kind and dedicated to help, he knows his way around the northern light hunting experience and does everything he can, so you can see it. We almost didn't see anything because of unlucky weather, but because of Louis (who stopped on the way back because he is amazing) we still got to see it!

• Amazing experience!!

  Charlotte L,2024年1月5日

  - Review from Viator

  5.00

  We had a wonderful time, thank you Ken! We loved that it was a smaller group of people and it was very well organized! Ken exactly knew where to take us and the place we went to was very remote and there were no other tourists! We saw the most impressive northern lights! It was very cold but Ken did his best to keep everyone warm around the fire and with hot beverages.

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