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• Waiting although we had skip the line tickets

  Linda S,2022年10月9日

  - Review from Tripadvisor

  1.00

  I have written to you and am awaiting a resolution. We were extended a partial refund from Jamie of $35.80. This too makes no sense as we had to wait while the guide bought our tickets. What does 11:00 “skip the line” mean then??

• Fun cultural experience

  G2981CWfrancescap,2020年10月15日

  - Review from Tripadvisor

  5.00

  Very knowledgeable guide, beautiful cultural experience. Timely entry without queue. We visited the museum focusing on the main works but with a common thread that made the visit very interesting even for teenage children

• An emotion to live!

  X6821IAclaudiac,2020年10月7日

  - Review from Tripadvisor

  5.00

  Visiting the Accademia Gallery is a unique emotion! Especially if lived accompanied by a very prepared guide like Chiara: listening to her was a pleasure, she guided us through the gallery making every painting, every sculpture alive... answering our every question, curiosity! Surely there is no comparison between a "do it yourself" visit and a guided tour as Chiara did it! Congratulations!

  

• Time travel to the Medici times in quattrocento

  LaurentLeboucher,2020年8月20日

  - Review from Tripadvisor

  5.00

  Fantastic visit with our guide Maria who gave us a lot of insight about Florence history, the Medici family, the masterpieces of Michelangelo, Leonardo Da Vinci, Botticelli, Giotto and many others ... many thanks!

  

• Very good Guide in Presenting the Museum exhibition by Martina

  gusyena1,2020年2月25日

  - Review from Tripadvisor

  5.00

  We requested a tour in Spanish and patiently Miss Martina gave us the explanation, giving notes that little we knew... Very suitable for your job....

• Must do this

  Linda P,2019年10月9日

  - Review from Viator

  5.00

  You must have a skip the line tour to go through to see David. There are so many people in such a small space and they only let so many in at a time and groups like this get priority. Our guide was great and explained everything very well. If you have ear buds, not wireless, bring them. You will find that most tours use a small transmitter with earplugs so everyone can hear. They can be uncomfortable and not work right so bring your own.

• Tour not to be missed

  T4948SNluigip,2019年9月9日

  - Review from Tripadvisor

  5.00

  An unmissable tour with an expert guide who clearly explained what we were seeing, a must for anyone who wants to visit Florence, we recommend you do it with a guide better if prepared as ours, to have a greater knowledge of what you are looking at.

  

• Phone to reserve your tickets

  alaskagirlNottingham,2019年8月14日

  - Review from Tripadvisor

  5.00

  Would absolutely recommend phoning as process is very simple , press 2 for the English speaking option , rather than reserving using the website , which kept crashing. We toured quite a lot of Italy this month and for some sites you don’t need skip the line tickets eg Pompeii, Herculaneum and St. Peter’s basilica , but if you want to see David you definitely do !

• Disorganized, misleading communication, no time saved

  UppalVillage,2019年7月20日

  - Review from Tripadvisor

  2.00

  We purchased skip-the-line tickets (no guided tour). The person showed up late and we had to wait another 20 minutes for him to give us our tickets. The biggest problem was that they mislead us about not having to wait in line, even though they knew fully well that we would have to wait in line with others who had reservations (which was an almost equally long line as the no-reservations line). The whole process took more an hour so I'm not sure how much time we saved (and this after paying more than 2x the official ticket price). Maybe our experience was an outlier but we would not recommend this service.

• Late, poor communication, confusion

  Andrew P,2019年7月14日

  - Review from Tripadvisor

  1.00

  We turned up on time. The guy with the ticket didn't about 25 minutes late. When he did he kept on walking off he didn't really explain why or where he was going. When he were handed our tickets no explanation was given as to which queue we had to join he just disappeared again. The fact there was a queue (albeit much shorter than the one for those that didn't have the skip the line tickets) wasn't a problem the fact that no one explained which queue we had to join was.

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