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Reviews

• Scam!

  patricksC5106PN,2026年4月27日

  - Review from Tripadvisor

  1.00

  Scam all the way. This operator sells visits to the sites without having legitimate tickets for specific times. They change the pick-up time at will and it makes it impossible for people to be there on time. How would you like to show up at the airport and the agent says "sorry, the plane changed schedule and left two hours earlier!" Tough luck buddy! Anyways, just Google this operator and you will see they are scammers

• Excellent tour

  james s,2025年9月17日

  - Review from Viator

  5.00

  Prepare for rain. Patryk, our driver saved us by providing umbrellas. Also wear comfortable shoes. The roads are rough and rocky

• First class trip with Comfort Tours

  MTomoYork,2025年9月10日

  - Review from Tripadvisor

  5.00

  1st Class Trip. We only booked the day before so were prepared for a bit of a hotch potch service but from the off everything was fine excellent. We were WhatsApped confirmation with pick up time and trip requirements and then received a further message from our driver Patryk confirming the vehicle to look out for. Pick up was prompt and Patryk was lovely. The whole trip ran smoothly, entry tickets were waiting and we skipped the queue and started the tour promptly. Our tour lady was wonderful. She conveyed the atmosphere and emotions of the setting perfectly. It serves as a true reminder of the horrors that humans can inflict on others and the powers of survival. If in Krakow I definitely recommend a trip to Auschwitz-Birkenau and I highly recommend booking with Comfort Tours directly

• Auschwitz Guided tour

  T6534BHrominas,2025年8月25日

  - Review from Tripadvisor

  5.00

  Excellent tour. Well organized from pick up at hotel to guided tour at Auschwitz. very interesting and not to be missed once you are in Poland.

• Very happy

  Rolf V,2025年5月28日

  - Review from Viator

  4.00

  Text message confirmation the day before of pick-up time. Pick-up at the hotel. Hefty lunch bag between the tour at Auschwitz and Birkenau. A big thank you to the driver Patryk for safe driving and good care.

• Chaotic trip

  kathywA9479KB,2025年4月15日

  - Review from Tripadvisor

  1.00

  We had booked a tour to Auschwitz and Birkenau via Viator with professional guide and hotel pick-up and lunch. We first got pickup proposal not to the hotel. But after a comment we were picked up at hotel anyway. Arriving there it turned out that there was no guide at all but that we had to wait in line with the individual tickets. Where then a ticket was bought for us with a Polish guide at 12:45 instead of 9am. Maw first took the bus back to Birkenau where we had to show our own around with a booklet without a guide. Then back to Auschwitz for guided tour with Polish guide. We got our paid lunch at 3pm. Viator had hedged that it was possible to have a guide in another language if it was busy in exchange for booklet + lunch. But no one saw that lunch or discount for this. People who still had to pay that day got a discount for the chaos. In short, this was a choatic day that we paid very dearly. And in exchange for what? Finally, we had paid for an angelic guide and got Polish where the experience is completely lost. No more comfort tours.

• Auschwitz Guided Tour Hotel Pickup & Lunch Option

  SarahMarie Y,2025年3月3日

  - Review from Viator

  2.00

  Visited on 2/3/25, driver was lovely although informed when we arrived that there was no English speaking guide for us and we would need to go in on a Polish tour and advised to change stations on the headset of able to find an English guide. Disappointing as we feel like we did not get the experience we should have.

• Auchwitz

  Nora B,2024年12月12日

  - Review from Viator

  5.00

  The tour is a must if you are visiting krakow ,the driver dominki was on time and was really friendly

• Don’t book with this company, awful organisation!

  966teganw,2024年11月5日

  - Review from Tripadvisor

  1.00

  DON’T BOOK THIS TOUR!! Awful organisation, our tour guide didn’t end up turning up so weren’t given the “skip the queue” tickets so would have had to join the 4.5hour queue at 7am. Our driver made us push in the queue which we then received grief from others waiting which was understandable. We were then able to get the last english tour guide tickets by our driver pushing in but not until mid day, so we went to Birkenau first but without a tour guide so didn’t know what we were looking at. Tiqets were no help in helping us with our situation so £140 for half the tour I think is awful.

• Recommend

  Cyril-Anna-Leane,2024年10月26日

  - Review from Tripadvisor

  5.00

  Greg was great all day, super friendly, explaining a lot of things to us on the way, proposed us sandwiches for lunch... and was on time at our hotel!!!! I really recommend Greg !!! Greg was great all day, super friendly, explaining us a lot along the way, offering us sandwiches for lunch... and was on time at our hotel!!!! I really recommend Greg!!!

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