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• Tour ok transport terrible

  Discover641697,2026年4月14日

  - Review from Tripadvisor

  3.00

  The tour itself was fine we got to see the river and the tour guide Harry and driver Mike were good to deal with. The drive to El Nido was clearly not with Lagum and just a generic shared van that stopped to pick up people of the side of the road every 5 minutes, there wasn’t enough space for people’s luggage. When we arrived at El Nido van terminal we asked why we weren’t being dropped at the accommodation and were told vans couldn’t go to the centre. I have two emails from Lagum confirming drop off to our accomodation which in one email they confirmed we would be dropped off - after a 4-5 hour van ride + tour having left at 7am in the morning and arriving there at 8pm that wasn’t what we wanted to deal with. So far the operator has come back with generic responses like we should have known vans don’t drop off in the centre and haven’t responded to the fact that there are emails confirming hotel drop off or the additional cost.

• Wonderful private trip

  Kat N,2026年2月17日

  - Review from Viator

  5.00

  Our driver Will was kind, efficient and accommodating. The underground river tour is a must see! Our trip was flawless! Thanks Will!

• Very bad communication from tour operator but good scenery and great driver and tour guide

  Dan,2026年2月17日

  - Review from Viator

  4.00

  Our driver Bayani was great. The tour guide Jesrille was also great. The underground river was impressive. I would have rated the experience 5-star except for the poor communication of the local tour operator. The local tour operator texted us 2 days before the tour to confirm. But they sold our contract in the last moment to another operator which dispatched the driver with the wrong passenger names. The driver showed up at our hotel at 8:30 AM with the paper work showing the local travel agent’s name that we didn’t recognize from our communication the previous day, and with passenger names that did not match ours. We contacted Viator for clarification. Both Viator and I tried to call the original local operator Lagum Adventure but nobody answered the phone until after 9:30 AM. After we finally cleared things up and started our private tour an hour late, Lagum texted me and told me that because our drop-off hotel was too far from downtown El Nido, I had to pay an extra PHP 1200. I booked the trip more than a 3 weeks in advance. They could have told me about the extra charge much earlier.

• Canceled with no refund yet

  Brian730,2026年2月12日

  - Review from Tripadvisor

  1.00

  Who was canceled at the last minute and I have not received a refund. I had to take a different ride to El Nido to my hotel. Probably a good tour, but I didn’t be able to go.

• Great Experience to See a Natural Wonder & Get to El NIdo

  282wendil,2026年1月31日

  - Review from Tripadvisor

  5.00

  Amazing Tour with friendly driver and tour guide. The Underground River Tour is a crowded place. So be ready for crowds. Our driver, Carl, was SUPER friendly and helpful and the tour guide was also good. To avoid the crowds / line we did another little side trip where you could either zipline or you could take a boat through a mangrove forest and see monkeys and snakes. By the time we got to the Underground River there was almost no line for the boats. The lunch was yummy. The drive to El Nido after the tour is LONG, but this is not the fault of the tour company, it just is what it is. HIGHLY RECOMMEND!!

• The trip was cancelled due to weather 1 hour before pick up at the hotel - no money back to date!!!

  Christoph M,2026年1月23日

  - Review from Tripadvisor

  1.00

  Trip was cancelled by the organizer due to the weather, despite daily demand and complaints no money back to date! Not recommended, communication is terrible!

• Just do it!

  SerenaD708,2026年1月15日

  - Review from Tripadvisor

  4.00

  Great experience. An extraordinary example of the nature’s grandeur. There are many people and it takes time both to board and to enter the cave, but it's worthwhile. The organization might be a little bit more accurate in communication.

• Shocking Customer Service

  F6570YTannah,2025年12月6日

  - Review from Tripadvisor

  1.00

  I have had a terrible customer experience with Lagum Adventure. We booked the R4 Tour from El Nido to Puerto Princessa to see the Underground River on 25th November however it was cancelled due to tropical storm. Chased requesting for a refund and NO ONE has followed up. Customer service is shocking. Extremely disappointed - DO NOT BOOK WITH THEM.

• Convenience and Private

  raY873IS,2025年12月1日

  - Review from Tripadvisor

  5.00

  Our driver Carl was very nice, knowledgeable and didn’t hesitate to help us with driving around for the day. I will do this again whenever I make it back to Palawan to go to El Nido!

• A beautiful day island hopping around El Nido

  GoPlaces27568871083,2025年9月29日

  - Review from Tripadvisor

  5.00

  Had a wonderful time with the private tour A of the islands today with our guide, Jonard and supported by boat captain, Philip and helper, Alwin. The weather was lovely at the beginning, and we were able to take advantage of it to kayak through the Big Lagoon and a hidden cave. We also had a fun time snorkeling just off the waters of Shimizu Island - Jonard was at hand to help us novices to snokel around the coves. After lunch, the rain came but the boat was in good hands and navigated through the choppy waters to the Seven Commando Beach where we chilled a bit around the beach before calling it a day. Overall we had a blast and would love to return again for a different island tour next time!

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