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• Incompetent and discriminatory experience with boat company

  Road41959810989,2 thg 7, 2026

  - Đánh giá từ Tripadvisor

  1.00

  if you are asian, a group of more than 3 people or a youth (age 18 to 30), buckle up and read this review because this company DOES NOT WANT YOUR BUSINESS. we booked a boat ride on 1 july for 5 people. our boat ride was booked for 3pm to 8pm and we were told to reach at 2.40pm. our group reached punctually and signed our forms with a couple. we were told that we would be briefed separately from the couple as we were and i quote verbatim "5 GIRLS". this was a huge red flag already but my friends and i just said sure and laughed it off. we then waited for 15 mins for their briefing to finish (from 240pm-255pm) and then the couple left with the two boatman. we were told that theyll come back in 10 minutes. so we waited. (on hindsight that would have meant, the boatmen will come back at 3.05pm and by the time we had done the briefing + driven there, our boating session would only start at 330pm++, which means the company already knew that in briefing us separately, we wouldnt get our full 5 hours) the boatmen came back at 3.35pm. so by then we had waited close to an hour. but our group were still fine, we just decided that if we only hit the waters at 4pm instead of 3pm, we wanted an extension for the hour we missed. when the boatmen came back, there was no apology, no explanation. the boatmen just started the briefing. when we asked for our one hour extension or a refund of the 52 euros for the hour we missed, the boatmen said it wasnt possible because the delay was due to port works which wasnt their fault. then heres the kicker - we were told we had to get an extra briefing because we were 5 girls. the boatmen told us that there were 5 boys who had rented the boat and crashed it, and now they were wary of any young people, who rented the boat in groups which is why we needed a separate briefing session. so heres the problem - 1) as mentioned, even if there were no port works, we would have started 30 minutes late. so was it really the fault of the port? or was it the fault of the company who were INCOMPETENT in dealing with logistics and buffering enough time for the briefing, and IRRESPONSIBLE enough to not feel a need to compensate for the one hour of boat time, worth 52 euros 2) it wasnt fair that even when we reached at the same time as the couple, they were already well in the waters by then (4pm) while we were told to wait let me tell you how this concluded - we settled on a compromise. the company would cover the fuel, instead of us paying for it. we agreed to it and got in the car to follow them. by then, it was already 4.20pm. a whole 1.5 hours after we arrived. we get in the car. and the boatmen, on the call with his manager, suddenly tells us again and says that we arent able to get on the boat because he doesn't feel safe with us in the boat. i have attached a screenshot of his conversation he had with the manager. he then proceeds to tell us to tell Getyourguide (the platform we booked on) a DIFFERENT REASON FOR THE CANCELLATION - to say that it's an external reason because of the port. he then tells us to not say that THE COMPANY had cancelled the booking. this is plain and simple lying, deception, manipulation, bad business. the company had their own reason for cancelling - not trusting us because of our GENDER AND AGE, and told us to LIE on the platform because they did not want to get into trouble. we went to the boat company right beside it, got a boat, had a fun time and came back just fine. so for discrimination, lack of punctuality, unethical business dealings and overall irresponsibility and incompetence - 0 stars

  

  

• dodgy

  809jacka,19 thg 6, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Operator cancelled my hire due to the weather 48 hours in advance, by their own booking policy this should be a refund to the customer. They proposed changing the date which didnt fit into our plans so couldn't confirm the rebooking. Slow to answer questions on whatsapp. After all this they have blocked me on whatsapp after asking for a refund. I wouldn't trust this company with your money. Having to go through my bank to try recover funds