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Chính sách hủy

Đánh giá

• Amazing first ever helicopter ride

  Rachna A,6 thg 6, 2026

  - Đánh giá từ Viator

  5.00

  The safari helicopter crew were friendly and very helpful. Our pilot Andrew is very experienced and our flight was very smooth. We were all first time helicopter fliers, so were very nervous but it wasn’t scary at all. He shared lots of fun information about Hawaii and showed us amazing views. One recommendation about the time slot, pick an earlier time if you can. We went around noon and it was really hot even though the helicopter was climate controlled.

• First timers

  Amanda C,1 thg 6, 2026

  - Đánh giá từ Viator

  5.00

  Amazing experience!!! The views was a amazing. Being in such a small vessell was an experience itself. The crew and pilot was so nice. Worth checking out.

• Great experience!!

  Randall S,25 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  We loved our flight and our pilot was excellent. We couldn’t get to the volcano because of rain but he took us over the lava fields, waterfalls, river and part of Hilo. Told us so much stuff during the flight we didn’t even need to use the mic to ask any questions. The ladies helping with take off and landing were super helpful to get us on our flight and extremely nice. Cookie was great! I would take this flight again when visiting Hawaii. First time in a helicopter and was a wonderful experience.

• Truly one of a kind

  Brandon W,23 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  Absolutely amazing experience. Pilot and crew were phenomenal. Very knowledgeable and safe. Unlike anything you've ever done.

• whoo hoo!

  lilye260,15 thg 5, 2026

  - Đánh giá từ Tripadvisor

  5.00

  sucked,j,k it was amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• Disappointed

  arorainder,12 thg 5, 2026

  - Đánh giá từ Viator

  1.00

  We booked this tour and last minute the weather would not allow us to go to the volcano. Until then it was fine. They could have called us and let us know saving the 2 hour drive there. I got the feeling they did not say anything as once we are there they would send us on another tour. There were 6 of us in the group and either all 6 went on the substituted tour or no one went. Then they proceeded to ask in front of everyone whether we agree to the waterfall tour. While they said no pressure, there is pressure as if 4 agree u feel bad say no. They offered a refund but again all 6 had to agree on the same decision. The waterfall tour was very disappointing as well. They should have communicated much earlier that the weather was not conducive for volcano and only if some wanted to go on the substituted tour that should have been allowed. Will not deal with them again. Weather they can't control. Communication they can.

• Great Experience

  Raelita G,6 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  My husband and I are 73 & 76 years old. We really wanted to see volocanos but are unable to hike so we opted for the Safari Helicopter tour. The pilot and ground staff was very professional and helpful each encounter that I had with them. The helicopter tour was amazing with great views of the volcanoes and waterfalls. The pilot's narrative was constant and informative. We always knew what we were seeing and interesting facts about it.

• A once in a lifetime flight

  Jonathan N,25 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Very friendly, professional team. A smooth flight with unbelievable views, thank you Captain Jim ! (And a great soundtrack playing !!)

• Must go! Enjoy the unique experience

  Sandy Z,19 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Great experience. Wear good shoes and read all the signs. Very informative . Unique experience for all ages.

• Worst service ever

  Inna P,18 thg 4, 2026

  - Đánh giá từ Viator

  1.00

  The flight didn’t take place because we got stuck in unexpected roadwork traffic and couldn’t arrive on time. As soon as we realized the situation, we called about an hour in advance to inform your team, but no assistance or flexibility was offered. Despite the fact that there were still available seats, we were not given the option to rebook or find any reasonable solution. Instead, the response we received was dismissive and, at times, quite rude. This was an $800 flight, and we arrived less than 10 minutes late. Given the circumstances especially on an island where delays like roadwork are unpredictable we expected at least some level of understanding or accommodation. Additionally, the listing advertises “free cancellation” in the title, which feels misleading and does not reflect the actual experience or policy we encountered. Overall, this was very disappointing, both in terms of customer service and transparency.

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