What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Run away! Incompetent agency !!! So bad

  784loanec,

  Jun 21, 2025

  - Review from Tripadvisor

  1.00

  Avoid this agency at all costs. Total incompetence and zero professionalism. We booked a full package with Awesome Fiji (hotels, activities, transfers) to avoid any issues. Upon arrival, we were told that an all-inclusive meal plan was mandatory and charged at a high price, even though this was never mentioned at the time of booking. Our assigned contact simply told us we had no choice. Six hours before our flight, we had still not received any email with transport information, transfer details, schedules, or the itinerary for meals and activities. Even worse, the mandatory meal clause was added only after we voiced our concerns, which is completely dishonest. At the second hotel, our reservation had never been sent by the agency. No room was available when we arrived, and we had to wait 1.5 hours without any answers or help. We ended up having to find a solution on our own directly with the hotel. No solution, no refund, no follow-up. We met several other travelers in the resorts, and all of them had the same nightmare experience with this agency. Stay away from this company. Incompetent staff, non-existent customer service, and misleading services. The agent didn’t even bother to reply. She read our messages and ignored us. Unacceptable given the price we paid. So much for “customer service”. It is simply unacceptable !!!

• Really bad! But nice hotels!

  664hampusp,

  Jan 13, 2024

  - Review from Tripadvisor

  1.00

  Very bad! We had booked a package over Christmas. 6 nights out on 4 different islands. More than half of the activities to be included were canceled due to Christmas celebrations. No refund as this is apparently "included for free" in the package. The reasonable thing would have been to move the activity so that he could do these before leaving the island, but that was not done. The funny thing is that there are price lists at each hotel with what the activity costs if you have NOT bought a package. So then we draw the easy conclusion that the activities are of course not "included for free" but that the prices we pay are of course higher because we indirectly pay for the activities. In addition, you have to pay for lunch at one of the places even if you bought a full meal package. The travel company does not respond to emails (more than 10 days have passed).

• Showed availability online - took full payment and now it's a battle getting our money back

  hhJ7074OG,

  May 17, 2023

  - Review from Tripadvisor

  1.00

  Be careful booking these guys packages - whilst they say they’re available on-line they aren’t necessarily available and it can be a battle getting your money back - making it harder for you to book alternative accommodation. We've emailed and called them and they keep saying 3 weeks but have nothing. They should either take a small deposit and take the rest on confirmation, or immediate refund. There's no reason it should be so slow. It also looked like it was in AUD on their website, so we got slugged with $150 foreign fees when we could have used another card if we'd known.

• Solo female traveller Left at the airport

  feeF 13,

  Jan 29, 2023

  - Review from Tripadvisor

  1.00

  I booked this as i am a solo female travel and felt ut would be safer to book a tour. It was an unorganised mess from the moment i got tgrough customs at the airport to find there shop had been closed down. I paid extra for airport pick and nobody was anywhere ro be seen to greet me with a big Bula!! A lady from another tour agency found see i was looking lost in tears and worried as it was 7pm at night at this stage and I had no idea what to do. She called around a few different people and managed to find someone to pick up. Finally 3 hours after landing I was collected and taken to my hotel. Upon arrival at the hotel they had no idea who I was and I wasn't given any vouchers which is what the transport lady also asked for..It took them an hour to check me and the ladybwas reluctant to. Again customer service was very unwelcoming. The room was dirty and very small. The next day I still had no idea where to go and a random stranger on the street told me to just walk up to the next motel & wait. From there I jumped on a mini bus no name check or anything so I assumed it was the correct bus. Once I got checked in at the port I barely even got an apology let a reason why I was left at the airport. The yasawa was great as were the resorts absolutely amazing service at all 3. Bare foot Manta Ray our tour stated Guided snorkelling which we told by Barefoot wasn't included..Thank god to the other couple that were on the same tour as they pushed for this to happen and ended up spending 2 hours on the phone to them, explaining why they had to honour it. Finally they allowed us to go. Highly suggested booking this yourself and not using awesome adventures as my experience with them was far from awesome. I'll definitely be back to the islands but never through this company

  

• Good experience

  FarAway792059,

  Jul 12, 2022

  - Review from Tripadvisor

  4.00

  We were apprehensive as read very mixed reviews. There was little communication with the company and we never saw a rep or anything but as soon as you’re at the port, the people running the boat look after you and are very helpful with keeping you right. All of the accommodation was brilliant, we were just in the dorms and they were miles better than most hostels. Food was included and was on the most part great, occasional meals weren’t particularly fresh or generous but most were. Once you’re on the resorts the staff are super helpful and they ensure you make each transfer. The water activities were all pretty good too but just make sure you book them as soon as you arrive at the resort because there were times they were fully booked and you don’t get refunded that voucher. South Sea Island wasn’t the best resort, we were the only two staying overnight which was nice but that accommodation wasn’t brilliant and then during the day the island was overrun by day trippers who were rude and littered the island. This island hopping adventure was truly a once in a lifetime opportunity and we are so glad we went ahead with it. Barefoot Kuata was definitely the best resort, Mantaray island resort and Blue Lagoon were also amazing. South Sea Island was a bit of a let down.

• Really incredible trip

  Fay B,

  Oct 20, 2019

  - Review from Tripadvisor

  4.00

  We booked through STA which I would suggest as they were quick to respond and sorted everything out including coach transfers and any alterations (thank you Amy)! The trip overall was incredible, fiji is really beautiful. I would definitely go again.

• Check the fine print!

  mariabjornroli,

  May 10, 2018

  - Review from Tripadvisor

  4.00

  We booked what we hoped to be the trip of a lifetime, the 6 day Fiji cruise, through Trip Advisor, who passed it onto Viator, who passed it onto Awesome Adventures Fiji, who booked the three hotels for us. We did not know which hotels we would be staying at until literally the day we left, at the harbor getting on the ferry. Fiji is absolutely stunning, the ferry rides are really cool, and the islands and hotels are beautiful. BUT we take exception to the kind of rooms we ended up with: tiny, no ocean view, three hooks on the wall without a closet, hardly any room to walk around the bed, lived straight out of the suitcase for those six days. But worst of all was the "shared facilities", which we learned about at our first destination: bathrooms shared dorm style with many other guests, most of them a third of our age. Had to walk across a dark courtyard at night to relieve ourselves, at least the showers had doors! That's not what we were told at booking. That was a big disappointment, especially when we thought we had booked the highest category there was. Food was extra and we knew that and quite expensive, which we didn't know. Some places tried to charge us extra for activities that were included because we signed up for them at the "wrong desk.". We will not book a trip like this again through Trip Advisor.

• I thoroughly enjoyed my 6-Day Yasawa...

  deemack,

  Nov 22, 2017

  - Review from Viator

  4.00

  I thoroughly enjoyed my 6-Day Yasawa and Mamanuca Island Adventure. I was picked up by a taxi from my hotel and driven to another hotel to be picked up by bus and driven to Port Denarau, where I checked in and boarded the boat for my first destination. The first stop was the Oarsman Bay Lodge, where I was treated like one of the family and called by name by all the smiling staff, there was a snorkelling trip to the Blue Lagoon and snorkelling in a cave included in the cost. The meals were delicious and were catered to your personal tastes. The bure I stayed in was excellent with air-conditioning and a comfortable bed and hammock outside if needed. While at Oarsmans I walked along the beach for about 30 minutes to visit a village where I was welcomed with Bula by everyone I saw and even some I did not see who were inside houses, this walk along the beach needs to be done at low tide. There was excellent snorkelling on a reef straight off the beach in front of the resort. The next stop was the Korovou Eco-Tour Resort. The accommodation and meals were very good, however the bar only had beer and soft drinks, no spirits. The cost included a trip to the Coral Gardens and was well worth the trip there was no ladder to get back into the boat, which may be a problem for some people. There was an excellent reef directly in front of the lodge for some great snorkelling. The last resort was the Beach Comber Island Resort. The Bure I had on this island was extremely spacious and was on a beautiful white sandy beach, just a couple of metres from the water. There is a definite party atmosphere on this island. The food was OK and served buffet style. An included cruise on the Seapspray was very good and included an amazing lunch cooked barbeque style on the back of the boat. While the transfer from hotel to the port and to and from the islands were very professional, efficient and seamless, there was a slight problem on my return transfer , where I was dropped off at a hotel and then I was supposed to have a pre booked and paid for taxi for my final transfer to my hotel. There was no taxi waiting, as promised, and there was a stressed lady who was already at the hotel waiting for a taxi as well, which of course never arrived and we were fortunate to be staying at the same hotel and shared the taxi fare. In the scale of the whole trip this was a minor inconvenience and did not detract from the overall experience and I would definitely recommend this trip to everyone.

• Our Fiji trip was amazing! I booked...

  Cara R,

  Mar 27, 2017

  - Review from Viator

  5.00

  Our Fiji trip was amazing! I booked the one coconut private bure full monty package and we loved the entire experience. I highly recommend doing this trip. It's worth it! (Pack strong bug spray and sunscreen for the islands.) Thank you Viator and your partners AwesomeAdventures Fiji for an incredible week!

• Absolutely amazing trip. Value for...

  andrew l,

  Jan 8, 2017

  - Review from Viator

  5.00

  Absolutely amazing trip. Value for money was outstanding and I will definitely be booking through Viator again. I could not reccommend this trip more highly.

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