This product is valid for one way. We contact the passenger through any available type of communication to confirm their booking details, if necessary. We can adjust the pick-up time and location at the customer's request. We make sure that the driver will have enough time to arrive at the time set to pick up the client. We are sending you the driver's details and phone number (via email, text message or Whatsapp) to make sure you can contact them at any time if necessary. Please contact us if you didn't received your driver details. The driver will be in contact with the customer and will inform them exactly what time he will arrive at the pick-up location. Your meet-and-greet service includes luggage handling, with a direct support to your vehicle and assistance with loading and unloading your bags. Free pick-up waiting time up to 15 minutes. (There is a cost of £12.5 for every 15 minutes extra waiting time). The additional waiting time cost can be paid in cash to the driver or by card over the phone. If you use WhatsApp, the driver will inform you in real time of his arrival time to pick you up. Punctual Pickup: Ensuring the driver arrives promptly at the designated pick-up location. Gratitude at Journey's End: At the end of your journey, kindly leave us a review on TripAdvisor or Viator to share your experience with other travelers!