Gateway - Airport VIP Meet & Greet

Overview

Available languages

English

Arrival Convenience: Be greeted upon landing, assisted through immigration, baggage claim and arrival where we will coordinate with your chauffeur for pickup.

Departure Ease: Be greeted a the main termina's curbside and enjoy one-on-one assistance through the check-in, security, and immigration for a smooth departure.

Opt for Buggy Service: Enjoy seamless terminal experience with a buggy ride or be escorted through the terminal by foot.

Ideal for All Travelers: Perfect for families, business travelers, elderly travelers, first-time visitors, or those with tight schedules.

Description

Gateway Service (Arrival): Our Guest Relations Officer (GRO) will greet customers at the aerobridge exit as they disembark. From there, the GRO will escort them through the main terminal for immigration and customs clearance and assist with baggage collection at the baggage claim area. Thereafter, the GRO will coordinate with the customer’s chauffeur or receiving party to ensure a smooth pick-up process at the arrival hall.

Gateway Service (Departure): Upon arrival at the main terminal curbside, our GRO will greet customers, and guide them through the departure hall for check-in and boarding pass collection. After assisting with immigration and GST refund processing (if required), the GRO will escort customers to either the departure gate or their preferred transit lounge. Should customers request additional stops along the way, additional charges will apply.

Additional Info

From the moment you arrive at the curbside or step off the plane, our team provides a seamless and personalized meet-and-greet experience at Changi Airport. With dedicated assistance every step of the way, we ensure your journey through the airport is smooth, stress-free, and distinctly VIP.