BOOKING & CANCELLATION POLICY

1. Payment & Booking Confirmation

+ Guests are kindly required to make full payment (100% of the tour price) in advance to secure their booking.

+ Payment is considered as the official confirmation of participation in the tour.

+ Payment deadline: please pay right away to secure a post, but no later than 24 hours before departure.

2. Cancellation & Refund Policy

For cancellations made by the guest: ≤ 72 hours before departure => No refund

4 - 6 days before departure => 50% refund

≥ 7 days before departure => 80% refund (20% is our admin fee)

Force Majeure (e.g., natural disasters, pandemics, etc.):

Both parties will discuss to reschedule the tour or offer a refund depending on the specific situation.

3. Cancellations Made by the Organizer:

We guarantee a 100% refund of all payments made by the guest or offer to reschedule the tour to another available date at the guest's request.

4. Other Terms:

+ All cancellation or change requests must be made via email, message, or phone call and confirmed by us.

+ Any transaction fees arising during the refund process (if applicable) will be borne by the customer.

*Important Notes:

+ The cancellation notice period is calculated from the time we receive your official request.

+ This policy may be adjusted during peak seasons or for special tours (prior notice will be given).