Booking Confirmation: We contact passengers through all available channels to confirm booking details. If needed, we adjust the pick-up time or location based on the customer’s request. Each passenger is permitted to bring one large or medium suitcase, one carry-on bag, and one personal item, such as a backpack. If you require extra luggage please don't hesitate to contact our reservation team. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable. Punctual Pickup: Our drivers ensure timely arrival at the designated pick-up location. Please note that the pick-up time will be scheduled between 09:30 AM and 11:00 AM. Driver Details: We provide passengers with the driver’s name and contact information to facilitate seamless communication. Customer Communication: Drivers remain in contact with passengers to provide accurate updates on their estimated arrival time at the pick-up location. Assistance with Luggage: Our drivers assist passengers with their luggage at both pick-up and drop-off points, ensuring a hassle-free experience. Feedback and Gratitude: At the end of your journey, we kindly invite you to share your feedback, which helps us continuously improve our service.