The transport service process typically involves several key steps, each ensuring smooth and efficient service for the customer. Here’s a breakdown of each step from booking to drop-off: 1. Booking the Service • Customer Initiates Booking: The customer can decide to book our transportation service via website, mobile app, phone call, or even in-person. • Provide Details: The customer will be require to input details like name, pick-up location, destination, time of travel, flight number and any special requests (e.g., luggage, specific vehicle type, accessibility needs, birthday decor). • Confirmation and Payment: After reviewing the details, the customer confirms the booking and will need to make a payment/deposit upfront. 2. Booking Confirmation • Confirmation Sent: Once the booking is complete, the customer receives a confirmation (via email, text, or app notification) with the details of the transport service, including the scheduled time, driver information, and any other relevant instructions. 3. Pick-up • Driver Arrives: Our driver arrives at the pick-up location at the scheduled time. They often check the customer’s name or booking number to ensure they are picking up the correct person. • Customer Gets in the Vehicle: The customer enters the vehicle, and any luggage or special requests (like adjusting seating) are handled by driver. • Start the Journey: The journey begins, and the driver follows the most efficient route (based on GPS, traffic, and other factors). 4. In-Transit • Monitoring and Support: During the trip, both the driver and customer are often provided with options for communication. • Customer Experience: The customer may receive updates regarding the trip’s progress, estimated arrival time, and any changes in the route or conditions (e.g., traffic delays). • Special Requests: If there are any specific needs during the journey (e.g., a bathroom stop or music preference), the customer can request these from the driver. 5. Drop-off • Arrival at Destination: Upon arrival at drop-off location. The driver may assist the customer with unloading luggage or offering other services based on the customer’s needs. • Payment Confirmation: Total payment is due at the time of the service, the customer settles the amount, this could be via cash, card, or app payment. • Customer Exit: The customer exits the vehicle and may provide feedback about their experience. 6. Post-Trip (Optional) • Review and Feedback: We kindly ask the customer to leave a review or rating about the driver and the overall service. This helps ensure quality and may provide incentives for future bookings. • Receipt/Invoice: Our customers will receive a receipt or invoice for the trip, (e.g., through the app or email).. This process ensures a seamless experience for the customer while maintaining the efficiency and safety of the transport service.