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• Amazing visit! This a must see while in Gruyere!

  lester9445,Jun 12, 2026

  - Review from Tripadvisor

  5.00

  The tour was automated, but very well done and provided a lot of information. Our entire group had a great time and learned a lot about the chocolate making process. The tasting at the end was the highlight.

  

  

  

  

• Typical Swiss landscape

  48ana2014,May 11, 2026

  - Review from Tripadvisor

  5.00

  Very beautiful surrounding area especially in May when the green of the mountain blends with the rest of snow on top

• Visit choco amis

  Happiness223692,Dec 4, 2024

  - Review from Tripadvisor

  5.00

  Beautiful visit to make with friends or family, Swiss or foreign there is a device for many language. We experienced in Spanish it was very interesting.

  

  

• Unforgettable!

  mariaaH2887XQ,Sep 29, 2024

  - Review from Tripadvisor

  5.00

  The visit is really worth not only for the chocolates but also a primordial presentation about the history of chocolate.!

• A new experience

  Bra n,Sep 13, 2024

  - Review from Viator

  5.00

  That was amazing, excited. I and my daughter were very happy. Thank you very much. You can taste the chocolates.

• Very unsatisfying

  Ali A,May 31, 2023

  - Review from Viator

  1.00

  I didn’t visit because I ordered from your customer support workshop not only watching, but he suggested this activity. So that I requested refund abd I still waiting to get my money back.

• Good but no more

  LilasTh,Aug 5, 2022

  - Review from Tripadvisor

  3.00

  A banal and summary visit, we regret not to be more involved in the manufacture of chocolate. Visit and prices in the shop a little expensive.

• gourmet and informative tour

  Fa Z,Aug 25, 2020

  - Review from Tripadvisor

  5.00

  You're entering Chocolate Paradise. The tour looks a bit like a Disneyland Paris run (which is not a negative review): you go chronologically from room to room with pleasant animations. We learn a little more about the discovery and development of chocolate... it necessarily wakes up the taste buds! Then you enter the manufacturing process with all the stakeholders: very interesting. Finally, the tasting: IRRESISTIBLE! Dark chocolate, milk, with a touch of honey: it is the demon, we can not stop. In short: excellent family time, small playground for children and even dogs are taken into account (small niche with watering hole) BRAVO!

  

• Geneva

  formigoni2020,Aug 16, 2020

  - Review from Tripadvisor

  5.00

  First of all, the organization of the Welcoming, the organization in small groups and the accompaniment of a young and well-trained guide on the history of the establishment since its inception, the visit to the museum, well harmonized with lights, images, documentaries, equipment, places of production of cocoa beans, development in Europe at the courts of the royal houses and in the Vatican, which authorizes the use of the drink (chocolate in the cup) as a new delicacy, I also appreciated the journey of the new automated production department in the production and packaging the staff, with skeptical clothing in charge of quality control, perfect, the subsequent taste of the different essences and types, then at the end with the entrance to the shop and sale, elegant, orderly, with cafeteria area and personal services, everything perfect, we should learn to manage our excellences, enhance them and propose them with the stories of our traditions, therefore, let's learn from the things well done by others and apply them successfully. The food and wine sector is our true excellence let's make it usable also by tourism that appreciates and seeks them.

• Not what I expected

  Pichtee,Jul 10, 2020

  - Review from Tripadvisor

  2.00

  If you arrive by car, there is a large free parking. The tour starts at specific hours, your tickets will show when you can go in. There is an audioguide and very friendly staff. The boutique is large, you can buy plenty of chocolate at a good price. Moreover the little café has nice products, although I found the tea and coffee to be very expensive. The tour is ok. You learn about the origins of the chocolate, and about how Nestlé and Cailler merged. A large room will display the main products used to make chocolate with recorded voices of the different workers from the producer to the farmer. They all explain how great Nestlé is, which I find a bit disturbing. I think that the museum should be free, because it is more an advertisement for Nestlé than a real tour on how chocolate is made. I found it a bit disappointing. You can only have a glimpse of the factory, but you will not see how all the chocolates are made, appart from the tiny "branche cailler" It's probably fun for small children, or in a day at Gruyère, but I would not go only for the short visit of Cailler.

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