What To Expect

What‘s Included

Reviews

• Don’t be scammed into this - it was just a way to throw money away.

  Chase K,,Jan 3, 2026

  - Review from Viator

  1.00

  We never got to get on the cruise, after traveling with a family of 6 by Uber across Miami and wasting our time and money, we arrived at the check in to find a crowd of angry people and a really unprepared and unpleasant staff ignoring our requests for help checking in and finding out where the boat is. We booked for 3:30, got there an half hour early as directed, but the departure time came and went. 5 minutes until 4, we were told the boat would leave at 4 (no boat in sight) and yelled at to wait in line (we were). At that point, we had to leave because the delay in departure would cause us to miss dinner reservations, so we had to abandon the whole excursion and leave. No support from the cruise provider in answering questions and plain rudeness was offered. Never have had such an expensively disappointing experience and didn’t even get to go on the cruise. Whole family was disappointed as we loaded into Ubers to drive back across Miami and waste more time and money on an experience we didnt get to enjoy. Still have not received a return phone call from the provider after repeatedly reaching out yesterday. The whole thing came off as a scam.

• They need better...

  Rakesh G,,Jan 1, 2026

  - Review from Viator

  4.00

  They need better directions to the pick up place. A big sign or color code. No red shirt representatives were seen. There are multiple boat rides in thearea.

• Scammees

  Srikanth T,,Dec 31, 2025

  - Review from Viator

  1.00

  I have been to Miami close to 7 times and this is the worse experience I have . Very unprofessional and we are group of 10 ppl and they charged extra $15 for 20 mins delay which they asked to reschedule and charged- but they did delay the next boat 40 mins delay just for adding more people. These people are private boaters and scammers. Never ever book this and even vistor is not responsible for these weird

• Lack of customer service

  bethanyc178,,Dec 31, 2025

  - Review from Tripadvisor

  1.00

  We were unable to locate the meeting spot with instructions we were given. Tried to call the number listed several times and no one answered. We missed our appointment and they refused a refund. Poor customer service

• Could barely hear what...

  Mary C,,Dec 30, 2025

  - Review from Viator

  1.00

  Could barely hear what the guide was saying and then when you could it was a language barrier. So it was hard to understand what was being said. Only gave info on maybe 5 houses. Need to update the info or gain more knowledge of the homes and area

• Chaos and disorder… don’t...

  Yonglin H,,Dec 30, 2025

  - Review from Viator

  1.00

  Chaos and disorder… don’t ever want to try again. Overwhelmingly tickets were sold and you cannot get a seat… you missed the trip and no refund… so ridiculous 别来 超额卖票 还不退款… 组织混乱现场就2人维持秩序 排队的有上百人…周围还特别不好停车…逼了狗了 要么提早来排队要么别来这家

• They did not permit us as...

  Vinayak D,,Dec 30, 2025

  - Review from Viator

  1.00

  They did not permit us as we reached 7 min prior to boat departure instead of 10 min. Boat was still docked and were allowing people to board. This is unfair

• Below Par

  Anonymous,,Dec 29, 2025

  - Review from Viator

  2.00

  We’ve been on many past Viator tours in other cities, and they met or exceeded expectations. You didn’t advertise how large the boat was or that tickets were being sold on site, so we experienced a crowded throng looking to get onboard, and it was hard to find when the address listed was wrong—thank goodness that it included description of finding boat near Hard Rock Cafe. There was nothing exclusive about this, but had the chaos of a refugee boat with loud music. Half the boat ride was around a ship’s cargo port, not sightseeing expensive homes. 15 minutes of 75 minutes was simply boarding the boat.

• Do not recommend

  Charles C,,Dec 29, 2025

  - Review from Viator

  2.00

  Two story, older boat. Small open air area where most people slammed in. Small cup of popcorn was $13. Seating is small wooden wedding chairs. Timeshare sales team visits. Entry photos are $20. There are a few other nicer boats with better sight lines and more outdoor seating. Do not recommend.

• The employees here tend...

  Benjamin C,,Dec 29, 2025

  - Review from Viator

  1.00

  The employees here tend to look for ways to charge extra, and the process feels intentionally difficult at every step. You’re required to show the original receipt—not just the tickets—and they are completely inflexible if you don’t have it. The arrival times they provide are unreliable; you actually need to show up much earlier. If you don’t, they’ll reschedule you for a far less convenient time (late at night or very early in the morning) and charge additional fees. Overall, the experience feels designed to be inconvenient and costly.

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