What To Expect

What‘s Included

Reviews

• Do not and I mean do not book with this company!

  tvpham91,,May 5, 2025

  - Review from Tripadvisor

  1.00

  My husband and I went to Bali for our honeymoon and this is one of the tours we booked. We were aware crystal bay might still be closed but was told by the rep that it is open and the tour guide would let us know if we would be able to visit. Come the day of the tour I asked the tour guide if we could go to crystal bay and he said many times that due to the landslide it is closed. By the end of our tour, we were asked by another tour guide if we enjoyed our tour and crystal bay. We were confused because we thought it’s closed? Turns out our tour guide lied to us! I gave this feedback to the tour company and the tour guide told the company that he actually offered to take us to Crystal bay but we declined because of the landslide and rough road conditions. THAT IS A COMPLETE LIE! I have communicated that to the company and they stand behind his lies and won’t acknowledge or admit their wrong doing. I’m so disappointed in such disgusting business practices. We’ve been back and forth in contact and they still won’t admit that they’re wrong. They keep offering 25% off the next time we book a tour with them but that is a slap in the face considering they’re still believing that we “lied about not wanting to go to Crystal bay” Tell me, how does it make sense that I asked before going on the tour if Crystal bay was open and if we were offered multiple times on the tour, why would we pick a stupid restaurant with an infinity pool when the hotel we’re staying at (alila Seminyak) has multiple infinity pools. It’s sad that we will be leaving Bali and not be able to visit a much anticipated beach. Shame on this discova company. Shame on their tour guide. Shame on them for not acknowledging that they were wrong. Please save your money and book any other tour company.

• DO NOT BOOK THIS TOUR. Terrible guide who lied to us. Poor communication.

  U5262XBtonyn,,May 4, 2025

  - Review from Tripadvisor

  1.00

  There was poor communication from the beginning w this tour. We were dropped off in the wrong area and then almost didn’t make it to the office on time. to joij our group. Then our guide Suman lied to us that Crystal bay was closed because of the landslide/road closure, however we found out while waiting for the speed boat back that it was in fact open and that other Discova groups went to Crystal Bay while we were at a restaurant/pool for 2 hours. The other tour guide asked us how we liked Crystal Bay which blew his cover. It’s a shame because we may never be back in Bali and didn’t get to experience that because of a lazy, misleading tour guide. At the end of our tour we waited over 30 mins while the office was trying to figure out transportation for us that we pre-paid! The girl in the office was barely any help. Management should check on the staff that works here. If you’re reading this, please do yourself a favor and BOOK WITH ANOTHER COMPANY!

• I would not recommend...

  THU P,,May 2, 2025

  - Review from Viator

  1.00

  I would not recommend this tour. Pickup was on time but we waited over half an hour for our driver for the way home. Communication was a mess, we didn’t know where we were getting picked up. Our tour guide walked us back to the office but the driver was at the port. The excursion itself was okay. The communication on crystal bay being open was vague. When I messaged through Viator, the rep said crystal bay was open but the tour guide would let us know if it’s open to tourists or not. Come the day of the tour, our guide said it still wasn’t open due to the landslide, but when we talked to another tour guide at the end of the day, he asked if we enjoyed crystal bay and he mentioned how it was low tide and nice that day, so…it is open??? The Amok restaurant had a nice view with infinity pool but we would’ve preferred crystal bay, especially since our hotel is nice with an infinity pool and a view already. Overall, just okay. We ended up feeling like we wasted an entire day on an average excursion.

• Awesome tour with the nicest guide!

  novenim,,Nov 27, 2024

  - Review from Tripadvisor

  5.00

  I had a great time touring the West Coast of Nusa Penida Island. The team from Discova Travel, which operares this tour, was really looking after me throughout the whole day's journey. From picking me up & dropping me off from/to my Sanur hotel on time; to getting on/off the fastboat, to the car journey around the island. Sana, our tour guide was so informative & helpful with everything, including going above & beyond in helping a solo traveller like me to take the best photos at the tourist attractions. My only regret was not carrying enough Rupiah with me to tip the guide at the end of the day. Thank you Sana, July & Discova Travel team.

  

  

  

• Awesome tour with the nicest guide!

  Noveni M,,Nov 27, 2024

  - Review from Viator

  5.00

  I had a great time touring the West Coast of Nusa Penida Island. The team from Discova Travel, which runs this tour, was really looking after me throughout the whole day's journey. From picking me up & dropping me off from/to my Sanur hotel on time; to getting on/off the fastboat, to the car journey around the island. Sana, our tour guide was so informative & helpful with everything, including going above & beyond in helpinf a solo traveller like me ro take the best photos at the tourist attractions. My only regret was not carrying enough Rupiah with me to tip the guide at the end of the day. Thank you Sana, July & Discova Travel team.

  

  

  

  

  

  

  

  

• Terrible communication

  Rebecca F,,Nov 16, 2024

  - Review from Tripadvisor

  1.00

  I tried to communicate with the travel guide about a pick up time days in advance. I would get the same message about how they would get back to me on a time when we would be departing. The day before the trip I messaged several times asking for a pick up time so we could be ready. We went to sleep with no reply and a plan to be ready by 0700. They had messaged during the night saying they would pick us up at 0600 however that’s when we woke up. They gave us less than a 9 hour notice of when we would be leaving. We rushed to get ready and were in the lobby waiting for the driver at 0620. I tried contacting through the app and through the emergency number which was not in service. We attempted to speak to a driver waiting to see if he was ours and he waved us off. Finally at 0700 we started walking away and the same drive approached us asking where we were going. He was our drive all along. By then he told us we were too late for the trip because the boat was leaving by 0730. He told us we could reschedule for an additional fee. I tried talking with TripAdvisor about rescheduling or a refund but they stopped answering my messages. I do not recommend this trip on the account that we couldn’t even start the trip. I’m still trying to get in contact with someone about a refund.

• ANAM IS THE BEST !!!

  pierrecS695BP,,Jul 7, 2024

  - Review from Tripadvisor

  5.00

  Anam Is really nice guy. Amazing day with him He take time to take good photos of us. Keep smile and enjoy your life Big love Anam

  

• Review

  Daydream09500381956,,Jun 15, 2024

  - Review from Tripadvisor

  5.00

  Sukarta is the best guide. He answers all the questions. He knows alot about Bali. He has passion for his job and we have learnt a lot from him.

• Amazing experience in Bali with wonderful guides

  Go56861191610,,Jun 15, 2024

  - Review from Tripadvisor

  5.00

  Bali is beautiful and Sukarta was an amazing guide who was warm and patient with my wife who had a broken foot a week before. Kind and caring and always thinking about us, and taking a lot of great photos and videos! Bagas was a punctual and diligent driver. Sudi (guide in Training) was knowledgeable and helpful as well when wanting to see statues and sites. All really great people

  

• Not recommended

  lisa555,,Jun 13, 2024

  - Review from Viator

  2.00

  We enjoyed the sightseeing- the host and driver were nice but no pick up or return from hotel. There was no swimming or snorkelling at Crystal beach due to sharp dead corals and rocks before going into the water and no snorkelling available even though advertised! Not enjoyable for a swimming beach as too rough. Not recommended.

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