Service Process – Please Read Before Booking **Trip Confirmation (2 Days Before)** We will email you 2 days before your service to confirm your pick-up date, time, and location. Driver details are not provided in advance as they may change. **Driver Contact** The driver will contact you via WhatsApp or email the night before or on the day of service. Please ensure your WhatsApp number is correct and reachable. **Airport Pick-Up – We offer two pick-up time options for airport transfers** 1. Flight Tracking (Recommended) -Select your pick-up time close to your flight’s scheduled arrival time. -The driver will track your flight and provide 90 minutes of free waiting after landing. 2. Selected Pick-up Time -You can choose your preferred pick-up time. -The driver will arrive around that time and provide 30 minutes of free waiting. -Flight tracking is not included for this option. If your selected pick-up time is more than 1 hour after your flight’s arrival, it will be treated as a “Selected Pick-up Time” option. **Non-Airport Pick-Up** For city or hotel pick-ups, the driver will wait up to 15 minutes at your confirmed meeting point (such as hotel lobby or entrance). ⏱ Overtime Charge: If the waiting time exceeds the free waiting period, an additional fee of ¥2,500 per 30 minutes will apply. **Vehicle Options – Fully insured, comfortable private cars with professional drivers** -Up to 5 passengers: Fits up to 5 suitcases (24-inch size). Toyota Alphard or similar. -Up to 8 passengers: Fits up to 8 suitcases. Toyota Hiace. Please select the vehicle type based on the total number of passengers and your luggage size.