Overview
Mobile ticket
The Deluxe Lake Spa offers a serene lakeside retreat to relax and rejuvenate. Set against the peaceful backdrop of Lake Rotorua, it features five mineral-rich hot pools, including four alkaline and one acidic, ranging from 36°C to 41°C. Refresh in the cold plunge pool or unwind on geothermally-heated loungers in our indoor relaxation lounge. This child-friendly space encourages quiet enjoyment, with families welcome to share the experience, though children must remain quiet to preserve the peaceful atmosphere. Amenities include towels, secure lockers, and complimentary toiletries. Adult supervision is required for children under 8. Optional swimsuit rentals are available for convenience. Immerse yourself in tranquility and connection at this lakeside sanctuary.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Children must be accompanied by an adult
Please consult your medical practitioner for participants with heart complaints or other serious medical conditions
Please consult your medical practitioner for pregnant women
What To Expect
Polynesian Spa
Admission is for the day of booking, and is not limited to a particular time of the day. Relax and unwind at Rotorua’s Polynesian Spa – a world-leading, natural mineral bathing and luxury spa retreat. Geothermal waters nourish the skin and relieve tired muscles, aches and pains, while decadent therapies rejuvenate through ancient and modern techniques. Combined with the healthy café, Polynesian Spa restores the body inside and out. The world-leading natural hot mineral bathing and spa treatment facility was built on the site of historic bath houses for which the city first became world famous in the 1800s. The Spa continues to evolve and focus on health and wellness, introducing passive and active bathing experiences for increased immunity and greater energy levels. At Polynesian Spa, elements of early buildings and baths have been carefully retained and the site is registered by the New Zealand Historic Places Trust. This ticket provides access to the premium bathing area 'The Deluxe Lake Spa' which includes a range of mineral rock pools at various temperatures. Utilizing both alkaline and acidic mineral springs, the Deluxe Lake Spa is ultimate in geothermal bathing experiences. The therapeutic waters at Polynesian Spa come from two different natural springs: The Priest Spring is named after Father Mahoney, a Catholic Priest who was ‘cured’ of his crippling arthritis from bathing in the waters in 1878. The slightly acidic water from the Priest Spring relieves tired muscles, aches and pains. The Rachel Spring is a source of alkaline water, which features the antiseptic action of sodium silicate nourishing the skin. It was historically said that those who bathe in the waters of the Rachel Spring are blessed with ageless beauty The combination of these two types of mineral waters is only found at Polynesian Spa.
Options
Polynesian Spa Rotorua: Deluxe Lake Spa Hot Spring Bathing
What‘s Included
Cold plunge pool for hot-cold hydrotherapy to detoxify –alternate between hot and cold pools three times for best results
0.7m Pool Depth (Onsen Style)
Children under 8 must be actively supervised by a caregiver in the water who is over 16 years old
Large indoor relaxation lounge
Four shallow Rachel Spring alkaline mineral hot pools
Premium changing facilities with towels, secure lockers, beautiful soap, shampoo and hairdryers provided
36oC – 41oC
Geothermally-heated poolside recliners
One Priest Spring acidic mineral hot pool
Adult swimwear can be hired or purchased onsite
Infants and children under 2 years are free of charge
Babies are required to wear swimming nappies
Meeting points
Polynesian Spa
1000 Hinemoa Street, Rotorua New Zealand
End points
This activity ends back at the meeting point.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
264 reviews
Total reviews and rating from Viator & Tripadvisor
Relaxation, Luxury, and Exceptional Hospitality
GoPlaces08096267362,Jun 12, 2026
- Review from Tripadvisor
5.00I recently had the opportunity to visit Polynesian Spa, and it exceeded my expectations. During my visit, I experienced the Deluxe Lake Spa, a couples massage, and a private bathing experience, and each part of the experience was exceptional. The Deluxe Lake Spa offered stunning views over Lake Rotorua and a relaxing atmosphere that made it easy to unwind. The facilities were well maintained, clean, and thoughtfully designed to create a peaceful retreat. Our couples massage was fantastic. The therapists were professional, attentive, and tailored the treatment to our preferences, leaving us feeling completely refreshed and relaxed. The private bathing experience was the perfect way to complete our visit. Having a secluded space to soak and enjoy the mineral waters in privacy made the experience feel truly special and luxurious. What really stood out, though, was the hospitality. The staff was welcoming throughout our visit, and the gentleman who looked after us was genuinely one of the sweetest hospitality professionals I've encountered. He was warm, friendly, attentive, and made us feel incredibly welcome from the moment we arrived. His kindness and enthusiasm elevated an already amazing experience. Polynesian Spa offers much more than just spa treatments, it's a complete wellness experience. I would happily recommend it to anyone visiting Rotorua and will absolutely be sending clients there in the future.
Racist Reception staff spa
Cruiser51733398984,Jun 12, 2026
- Review from Tripadvisor
1.00MY DETAILS: Mihir Thakker Date of access: 24may2026 Time of card swipe at reception: 9.17 am Nz time Amt: $339.80 for 3 adult 1 kid for delux pools Very pathetic reception staff.. we visited yesterday with my family and upon card tap.. it was #figure it out mode.. no instructions nothing . We booked delux pools and they just told to follow signs.. "go right".. that's it. Me and my family were lost at family pools..I asked lifeguard where are delux pools she was shocked reception staff did not guide you ? We were roaming here and there for 15 mins and we somehow figured ourself out the lockers and change room seperate for delux pools area. After experience we were observing the same staff were personally showing each areas to other European and American customers.. Same story places different.. hard reality Racist staff do exist at polynesian thermal pools specially reception.
Great lil spot
Wander32331537799,May 18, 2026
- Review from Tripadvisor
5.00Great setting, good value for money and clean changing rooms. Massive compliment to the young girl at the cafe. She engaged well, was very informative and the presentation of my purchase was beautiful. I will be back.
There were a variety and levels of luxury.little details that made me feel special.
Chas P,Apr 26, 2026
- Review from Tripadvisor
5.00The value for money for the experience I had made me feel special
Good private spa pool experience in a beautiful setting
DBFamilyNZ,Apr 17, 2026
- Review from Tripadvisor
4.00We chose to do the private pool experience as we felt it would be more relaxing after a long day. The staff were very welcoming and helpful. The spa itself was probably not quite what we had imagined and could have done with a bit of a clean before we went in. The view over the lake was pretty but we only had a limited view as there are fences topped with security wire on either side of the space restricting a more expansive view of the lake. 45 minutes was definitely enough time in the spa and we all felt ready to head to the cafe afterwards. We had ordered the grazing platter for 2 which was well loaded and the large drinks selection was excellent. Overall we had a great time and would definitely return to try out the public pools next time.
Spa day
loganvierra,Apr 14, 2026
- Review from Tripadvisor
5.00Such a lovely spa day. Very relaxing and had some great views.
Spa Time in Rotorua - April 2026
joannawE601WK,Apr 11, 2026
- Review from Tripadvisor
3.00This was the second time at this outside spa and the first time at night! The sunset was incredible and it was so peaceful lying in the pools until... a man started talking on his mobile IN THE POOLS loudly in another language. I decided to move along to another pool. I did find a quieter spot but I couldn't believe guests were speaking so loudly on their phones with no consideration for other guests. PS There are signs up regarding speaking on phones but no one from the spa enforcing it!
To be redone but in peace
Geneviève T,Apr 10, 2026
- Review from Tripadvisor
5.00We took the Deluxe spa formula and we indulged ourselves for a first experience we wanted a moment of relaxation the place is wonderful and beautiful On the other hand people are very noisy and are not respectful of others at all it spoke very loud and spread hanging on their phone and yet well indicated on the signs no phone no brief noise to enforce at this price we ask for calm
Great massage and experience
sophiamalfa,Apr 8, 2026
- Review from Tripadvisor
5.00Great service and experience. Love the fact that the spa has private pools where you can relax before the treatment. My massage therapist was very professional and such a sweet person, she is from Bali but unfortunately I forgot her name. Never had a massage with running water, it was just relaxing and unique. This place is a must when visiting Rotorua
Exceeded my expectations and will be bs j
Wanderingfaerie,Mar 31, 2026
- Review from Tripadvisor
5.00Just what I needed after a day of activities. Dud the deluxe lake package and was worth the extra cost to have towels , extra lake view and the acidic priestess pool which was my favourite. Left there feeling incredibly relaxed
Related Experiences
Operated by Polynesian Spa