1. Booking Confirmation Once your booking is completed, you will receive a confirmation message with all transfer details. We will reconfirm your pickup time, location, and flight details (if applicable) prior to your travel date. 2. Pre-Arrival Communication Before your arrival, our team will contact you via WhatsApp or email to reconfirm your pickup details and answer any questions you may have, ensuring a smooth and stress-free experience. 3. Pickup & Identification Airport Pickup: Your driver will be waiting in the arrivals area holding a sign with your name or our company name. Hotel or Resort Pickup: Your driver will arrive at the hotel lobby at the scheduled time and ask for you by name. 4. Comfortable & Safe Transfer You will be assisted with your luggage and escorted to a clean, air-conditioned vehicle. Our professional, licensed driver will ensure a safe and comfortable journey. 5. Route & Journey Experience Transfers are usually direct, however scenic views of Fiji’s coastline, villages, and landscapes may be enjoyed along the way. Short comfort stops can be arranged upon request. 6. Arrival & Drop-Off You will be dropped off directly at your hotel, resort, airport, or requested destination. Our driver will assist with luggage before completing the service. 7. Friendly Farewell We ensure you arrive on time and in comfort, finishing your journey with warm Fijian hospitality.