Transport Service Process: From Booking to Drop-Off 1. Booking Confirmation Once a customer books the airport transfer, they receive an instant confirmation via email. This includes important details such as pickup instructions, driver contact (if applicable), and meeting point information. Customers are advised to check their email for any updates or changes. 2. Arrival and Meeting Point Upon arrival at the airport, customers proceed through immigration and baggage claim. The driver or meet-and-greet representative will be waiting at the designated meeting point inside the terminal, typically holding a sign with the guest's name or the Viator/transfer provider’s logo. The meeting point location is clearly specified in the confirmation email. 3. Luggage Assistance The driver offers assistance with luggage and ensures a smooth transition from the terminal to the vehicle. If a meet-and-greet service is included, the representative escorts the guests to the parking area. 4. Comfortable Transfer Guests are driven in a clean, air-conditioned, and fully licensed vehicle. The driver ensures a safe and comfortable journey from the airport to the InterContinental Hotel. Bottled water or other amenities may be provided depending on the vehicle class or booking options. 5. Monitoring Flight Arrival To ensure timely pickup, the driver monitors the flight arrival time. Delays are accounted for, and pickup is adjusted accordingly at no extra cost (within reasonable limits). 6. Drop-Off at the InterContinental Upon arrival at the InterContinental Hotel, the driver helps unload luggage and ensures the guests are safely dropped off at the main entrance or bell desk. The service ends with a polite farewell and confirmation that the ride was satisfactory. 7. Support and Contact Customer support is available before, during, and after the trip. Guests can contact the transfer provider through the provided phone number or Viator messaging system for any assistance.