The process of picking up passengers for transfer begins with determining the exact location of the start of the transfer, which can be an airport, hotel, train station or some other pre-arranged point. It is important that this information is clearly communicated to passengers before their arrival, so that they know exactly where they need to go. The transfer ends at the location designated by the traveler as the final destination, whether it is the address of a private accommodation, a business meeting or a tourist attraction. In order for passengers to easily identify the driver or representative of the transfer company, staff should have clearly marked identification badges with the company logo. Also, passengers can be sent a photo of the driver and vehicle, license plate number, and contact information in advance so that they can establish communication before arrival. In the case of pick-up at busy places such as airports, it is useful to agree in advance the exact meeting point, which can be at a certain exit or near the information desk. Communication is key, so it is recommended that the transfer company provides passengers with all the necessary information via e-mail or SMS prior to arrival. These messages should include detailed instructions on the pick-up process, including a description of the person who will pick them up, the exact meeting location, and a contact number to contact in the event of confusion or delays. For added passenger safety and comfort, drivers and company representatives can use smartphone apps that allow passengers to track their arrival in real time. In addition, the professional behavior and approachability of the pick-up staff can significantly improve the passenger experience and create a positive impression of the transfer company.