Private Tour
Private transportation to/from Tulum Airport (TQO)
Overview
Available languages
50 minutes
Mobile ticket
Leave the stress behind and start your adventure in the Riviera Maya with our private shuttle service. Travel from Tulum Airport (TQO) directly to your destination, without any hassles or hassles.
⚠️ IMPORTANT : AREA SELECTION To ensure the correct rate and avoid mistakes in your booking, please ensure that you select the option (rate/rating) that corresponds to the exact location of your hotel or villa:
Option 1 : Tulum Airport (TQO) - Tulum
Area : Tulum Center, Zama Village, La Veleta and the Hotel Zone.
Option 2: Airport - Tankah/Akumal
Area: From Dreams Tulum, continuing through Tankah, including Soliman Bay, to Akumal.
Option 3: Airport - Playa del Carmen
Area : From Xpu Ha/Puerto Aventuras, to Playa del Carmen (including Playacar).
Additional Info
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Infants are required to sit on an adult’s lap
Specialized infant seats are available
Suitable for all physical fitness levels
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Confirmation and Contact Once your booking is confirmed, we will contact you at least 24 hours before your arrival to validate all the details of your service and make sure everything is perfect. Pickups for your Departure To ensure you arrive on time and without stress, here are our suggestions for pickups on your departure day: It is suggested to arrive at least 2 hours before international flights at any airport. - If you fly from Tulum Airport (TQO), we will pick you up 3 hours before your flight departure time. - If you fly from Cancun Airport (CUN), we will pick you up 4 hours before your flight departure time. Additional Services We can provide car seats at no extra cost. To ensure their availability, please request them in advance as they are subject to space in the vehicle. We're Pet Friendly. Your pets are welcome at no extra cost, but for safety, they must be on a conveyor or on a leash. Please note that non-compliance with this policy or damage to the vehicle will result in extra charges.
What‘s Included
Private transportation
Air-conditioned vehicle
Gratuities
Parking Fees
Pickup points
Select a pickup point
Options
Airport - Playa del Carmen
Pick-up/Drop-off Area: All accommodation, hotels and villas located from Xpu Ha/Puerto Aventuras, to Playa del Carmen (including Playacar)
Duration: 1 hour 40 minutes
Bottled water
Sedan or Suv: (VW transporter, Kia Sedona or Toyota Hiace)
Some of the hotels: Hard Rock Riviera Maya, Dreams Adventures, Catalonia Royal, Barceló Maya Grand Resort, Xcaret, Playacar and more
Pickup included
Airport - Tankah/Akumal
Pick-up/Drop-off Area: All accommodation, hotels and villas located from Tankah, including Soliman Bay, to Akumal
Duration: 1 hour
Bottled water
Sedan or Suv
Some of the hotels: Dreams Tulum, Hilton Tulum Riviera Maya, Conrad Tulum, Secrets Akumal, Grand Palladium Kantenah, Bahia principe and more
Pickup included
Tulum Airport (TQO) - Tulum
Private Trip:: Pick up or drop off of passengers only in the following areas: Tulum Centro, Aldea Zama, La Veleta and the Hotel Zone.
Duration: 50 minutes
Bottled water
Sedan or Suv
Additional Destinations and Stops: If you require a transfer to destinations not in our coverage area, please check with our team
Pickup included
Reviews
12 reviews
Total reviews and rating from Viator & Tripadvisor
Best Transport Experience in Tulum
Wanderer303073,Mar 26, 2026
- Review from Tripadvisor
5.00Alex Transport was recommended to us by our AirBNB and our driver Juan was absolutely amazing! He was punctual, easy to get in touch with, waited for us when we were delayed and he helped remove any stress about getting to and back from the beach and places in town. Highly recommended Juan!
Amazing service would recommend 100%
Alister,Mar 9, 2026
- Review from Viator
5.00It was amazing from begining to end. On time polite and overall a great experience as shott as it was.
Lalo was amazing!
153alliec,Mar 2, 2026
- Review from Tripadvisor
5.00Lalo was our driver through the weekend. He was very communicative and absolutely amazing. He helped us translate as needed and was always so helpful and went above and beyond. We were extremely happy with his service which was above and beyond!!
Quick fast and easy. Made...
Dalia C,Feb 14, 2026
- Review from Viator
5.00Quick fast and easy. Made a mistake in my booking, but they were still able to accommodate. Will definitely book again!
Amazing transportation experience!
Melissa A,Feb 8, 2026
- Review from Tripadvisor
5.00Alex was great communicating with prior to our trip and getting pick-up with signage at the airport. Lalo was awesome as our driver for the entire weekend to and from all of our itinerary locations with a group of 9 girls. The van was clean and comfortable. Lalo was prompt for our pick up and communicating with him. We felt very safe and Lalo was so friendly let us play our music as well as truly taking care of us. I highly recommend!!! Thank you Alex & Lalo.
Amazing Company with Great People
Sydni S,Jan 12, 2026
- Review from Viator
5.00Eduardo, Isaac and Jeremy and the rest of our drivers with this company were all amazing! My friend and I always felt safe and got their number and we used them our entire trip. If one was not available to pick us up, they would send another which helped for easy bookings and excellent communication. I highly recommend this company for airport transports and getting around Tulum! When I come back I will use them again! Thanks!
Airport transfer
Viktoriya M,Dec 31, 2025
- Review from Viator
5.00We hired them for transfer from Tulum airport to the hotel. The service was reliable, clean car, friendly owner and the driver. They stayed in communication with us and waited when our flight was delayed. Will hire again.
Excellent service!
cameroncJ7726JB,Dec 15, 2025
- Review from Tripadvisor
5.00The shuttle was right on time for our 6:30am pickup. The driver helped me put my bags in the vehicle and we were off in no time. He was very friendly and accommodating.
Juan is THE MAN!
uyio268,Dec 12, 2025
- Review from Tripadvisor
5.00We had Juan help us out through out the trip. Juan is the absolute best service, he was prompt every time we needed him, gave great advice and was all around a friendly guy. We consider Juan a friend now and really appreciated his service. We will be back and we would love to have Juan help us out again. He’s the absolute best
Muchas gracias
patrickmB779GM,Dec 11, 2025
- Review from Tripadvisor
5.00Outstanding service at the right price. They were on time, professional, and made everything smooth. I’ll definitely be working with Alex and his team again.
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