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Reviews

• Scam

  heatherhH2534JG,Apr 23, 2026

  - Review from Tripadvisor

  1.00

  Driver never showed up. We waited an hour and a half. Was not able to go on excursion. Tried calling, went right to voicemail. Had to contact viator and they tried calling and emailing and got no response. Here’s hoping we get a refund on a trip we booked but never got to experience. Especially since we paid over $200.

• Challenging and...

  Erin A,Apr 8, 2026

  - Review from Viator

  5.00

  Challenging and exhilarating! I loved this excursion (female, 48, former athlete), but would warn anyone with ankle injuries this might be a risk. The hikes both down and back up to the pool dives are narrow, have slippery exposed tree roots, and require hanging onto trailside trees to maintain balance. Our 2 tour guides were very helpful and explained how to navigate the trail at every turn. If you want to take pics, you'll need a waterproof phone lanyard because you will be jumping off cliffs, cave swimming, or watching your kids jump off cliffs while you're treading water or finding a rock to rest on most of the time. If you're not a strong swimmer, they do offer vests. Only complaint is that the hosts promised to send video links of us diving (they shot vids of all of us via phone), but we did not receive, even after a request to send them.

• Here’s Your Nudge - Book It!

  Joan M,Mar 15, 2026

  - Review from Tripadvisor

  5.00

  For the New Year 2026, I decided to return to Puerto Rico! I had such a memorable time there on previous visits, so without hesitation, I booked this tour to come back to the beautiful river and caves of Charco Azul! Jean took us on dirt trails lined with trees, guided us on how to safely climb up and over boulders, how to carefully cross through waterways, where to safely plunge while on our first, small cliff-jump, and then lit the way as we swam with life-vests into a cave. There was a couple (non-swimmers) that needed help getting through the cave. Jean assured their safety and calmed their nerves before taking it upon himself to swim backwards while holding both people by the tops of their life-vests and pulling them through the entire cave waterway! He checked-in with them often as they traveled laying on their backs, ultimately getting through with care while we all swam alongside as a group. That was dedication as a guide, and quite impressive to witness! I bet it was a workout for him! When we got to the other side, there was a gorgeous waterfall dripping at the opening of the cave, with Nature’s light and trail vegetation serving as a perfect back-drop! A picturesque moment! We climbed up fallen tree logs thereafter, up more rock boulders, and then walked through a shallow riverbed and took a snack break there. Jean surprised us with a variety of snacks and refreshments, beautifully laid-out on a decorated table. We had the option to chill there or go with him a short way down to the cave area where we could cliff-jump (optional) or hang out and watch others jump. It was a majestic sight to see, with turquoise blue waters aligning the bottom of the cave! While up there, Jean clearly explained how to safely cliff jump, and stood next to each person as we prepared for the jump. The entire trip was full of positive Energy, with Jean leading the way! It gave me incredible Peace of Mind to know Jean is very knowledgeable and familiar with the area, vigilant, and attuned to the various emotions that came up for people as they navigated through Nature and faced fears and anxiety while doing some activities for the first time. Jean regularly monitored the group’s pace, looking back often and helping us along the way. He advised us of certain branches to hold onto when passing, areas in which to step, and provided instructions on proper hand placement on boulders to ensure a safe climb. This trip definitely was a Life-changing and memorable experience that provided me the opportunity to seek discomfort and overcome fear. Now, I’m like, “Let’s gooooo!!!” Here’s your nudge! Book it! :)

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

• Must do

  Crystal S,Mar 2, 2026

  - Review from Viator

  5.00

  You need water hiking shoes with good grips. Bring a wet bag. Take the jeep back up the mountain. Enjoy the views

• Wonderful! The highlight of our trip. Beautiful, challenging, and rewarding.

  therealedly,Feb 12, 2026

  - Review from Tripadvisor

  5.00

  I cannot recommend this tour highly enough! It was so very personalized and personal, like being invited to someone’s house for Thanksgiving and meeting the family., except it was caves and river. It absolutely felt like a tour that someone would give his best friends, not in any way like a corporate tour. John was not only knowledgeable and very communicative, but he also has an ebullient personality and is an amazing host. He made the tour SO FUN. Be forewarned: you should be in good physical condition to do this. There is a lot of climbing and some parts feel precarious (although you wouldn’t know it from the way Jon leaps around like a mountain goat!). Wear protective footwear with good traction that you can swim in. John was also amazingly accommodating and helpful to those in the tour who were less physically able and required more help. Absolutely money well spent. The highlight of our trip here, without a doubt. John, you rock!! Thank you.

• Very strenuous activity...

  selenaa13,Jan 12, 2026

  - Review from Viator

  4.00

  Very strenuous activity which was not clearly indicated in the post. Slippery, steep and uneven path to waterfalls esp with rain. Bring a walking stick if you have one. Life jackets not well fitting and got pushed up and over my MIL’s head when jumping in the first time. This tour group uses personal vehicles for transportation and they had car issues the morning we went. They had to arrange another driver but still had us back at our cruise boat on time so appreciated the attention to that detail. The waterfalls are beautiful and as long as you know about the difficulty of the hike it is totally worth it.

• Terrible customer service

  Gizzygizel01,Apr 9, 2025

  - Review from Tripadvisor

  1.00

  I booked a tour and met at the pick up location 30 minutes prior once I arrived I attempted to call the agency but they do not respond. Few minutes later they reached out mentioning I had canceled the trip yesterday at 10pm when the reservation was in fact made at 10:58pm which couldn’t be possible. When attempting to ask if they would still be able to do the tour I was given the run around and I just tried asking if they can do today given I departed the following day and I was responded with they can try but I was being rude and they would not feel comfortable. I explained I was not being rude and apologized if that’s how it came off, but simply was trying to ask questions so I can plan accordingly. We left off that they would reach out back 40 mins later I tried calling again to not receive any call back or answer.

• Going under the cave and drinking the fresh water from the leaf

  175ashtonb,Mar 20, 2025

  - Review from Tripadvisor

  5.00

  Shmooel was so great, explained things to us throughout and just made it fun in general. He took his time for people, and didn’t pressure anyone of anything.

• Scammers do not book!

  Desiree S,Feb 18, 2025

  - Review from Viator

  1.00

  DO NOT BOOK THEY SCAMMED ME! I booked this excursion for my boyfriend’s birthday and 1 hr before the excursion I got a phone call saying “the water levels are too dangerous because it’s been raining too much and we have to cancel and we’ll send you a refund.” They never responded after that, I’ve sent multiple calls & texts and they ignored me and I NEVER GOT A REFUND! They are SCAMMERS do NOT book!!!!!!

• Challenging but rewarding

  rovescaa,Jan 19, 2025

  - Review from Tripadvisor

  5.00

  Great program and experience Guides are polite and knowledgeable. Challenging at times but all through it I felt safe with them

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