This product is valid one way from either Heathrow Airport or Central London. We contact the passenger through any available type of communication to confirm their booking details, if necessary. We can adjust the pick-up time and location at the customer's request. We make sure that the driver will have enough time to arrive at the time set to pick up the client. We are sending you the driver's details and phone number (via email, text message or Whatsapp) to make sure you can contact them at any time if necessary. Please contact us if you didn't received your driver details. When picking up from the airport, the driver will wait for the passenger in the arrivals area with his name written on the name board. The driver will be in contact with the customer and will inform them exactly what time he will arrive at the pick-up location. Our meet-and-greet service includes luggage handling, with a direct support to your vehicle and assistance with loading and unloading your bags. Free pick-up waiting time up to 15 minutes from Central London pickup. If you use WhatsApp, the driver will inform you in real time of his arrival time to pick you up. Punctual Pickup: Ensuring the driver arrives promptly at the designated pick-up location. Driver Details: Providing the customer with our driver's details and contact number for convenience and communication. Communication with Customer: The driver maintains contact with the customer, providing precise arrival times at the pick-up location. Gratitude at Journey's End: At the end of your journey, please send us a review on the TripAdvisor or Viator platform to share your experience with other travellers. How many luggages/suitcases per vehicle type? Saloon - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases. MPV - up to 4 Passengers with 4 large suitcases and 4 carry-on suitcases Large MPV - up to 6 Passengers with 6 large suitcases and 6 carry-on suitcases. Executive - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases. Luxury - up to 2 Passengers with 2 large suitcases and 2 carry-on suitcases. Each passenger can bring one handbag or backpack. If you require extra luggage please don't hesitate to contact our reservation team. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable. We are not liable for missed or cancelled flights. If your flight is diverted or cancelled, this is treated as a cancellation from your side. A new booking will be required for any new journey.