Service Process – Please Read Before Booking **Trip Confirmation (2 Days Before)** We will email you 2 days before your service to confirm your pick-up date, time, and location. Driver details are not provided in advance as they may change. **Driver Contact** The driver will contact you via WhatsApp or email the night before or on the day of service. Please ensure your WhatsApp number is correct and reachable. **Airport Pick-Up – We track your flight in real time** -Meet & Greet: The driver will wait at the arrival hall with a name sign. We offer 90 minutes of free waiting time after flight landing. -Non Meet & Greet: We will send you a detailed pick-up location map in advance. **Non-Airport Pick-Up** For city or hotel pick-ups, the driver will wait up to 15 minutes at your confirmed meeting point (such as hotel lobby or entrance). **Vehicle Options – Fully insured, comfortable private cars with professional drivers** -Up to 5 passengers: Fits up to 5 suitcases (24-inch size). Toyota Alphard or similar. -Up to 8 passengers: Fits up to 8 suitcases. Toyota Hiace. Please select the vehicle type based on the total number of passengers and your luggage size. Pickups or drop-offs at the Yokohama Port (Osanbashi / Daikoku / Honmoku): ¥5,000 JPY extra, cash payment to driver.