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Reviews

• Speedy and fast Los Angeles fwy

  Shirley G,2025年3月30日

  - Review from Viator

  5.00

  Good turtles sightseeing , great service from the crew , very helpful and knowledgeable , the food was excellent, great fish tacos

• I Booked a 2.5 Hour Tour That Lasted Over 7 Hours

  Heidi C,2023年5月10日

  - Review from Viator

  2.00

  This review is based on the fact that I booked a 2.5 hr tour that ended up being over 7 hrs. To be fair, the tour operator did issue me a refund after I asked (I will add an extra star because of this) but I am going to move ahead with my review so that other people are made aware to not to book the 2.5 hour tour. Based on the description, it was my understanding that the tour I booked would consist of getting picked up in Cancun, taken to Puerto Moreles to snorkel, then promptly taken back to Cancun. My boyfriend and I only had 2 full days in Cancun and he had zero interest in snorkeling. I love snorkeling so when I found the 2.5 hr snorkel tour from Cancun to Puerto Moreles, I thought it would be perfect. I could get a snorkel in and be back in time to have an early lunch and spend the rest of the day with my boyfriend. That wasn’t the reality at all. Apparently the 2.5 hr tour does not even exist. Once I arrived in Puerto Moreles, I was told the tour would actually be 4 hrs instead. I was incredibly bummed because not only had I not purchased a 4 hr tour but I now would be losing precious time in Cancun with my boyfriend and I was recovering from a bout of food poisoning. I considered canceling prior to the tour start time but since I anticipated it only being 2.5 hrs, I figured I could power through since I love snorkeling so much. Nope. After snorkeling there was a taco lunch that I couldn’t even eat (nor did I want) due to not feeling well. In addition to that, we were told that we weren’t even going to get picked up until 2 PM. Since the tour was scheduled to start at 8 AM, we should have been picked up by noon to make the tour 4 hrs, and we weren’t even back in Cancun yet! I asked the tour operator if there was any way I could get taken back to Cancun earlier and they said no. At this point I was so disappointed in the tour being significantly longer than i expected, I was missing out on vacation time with my boyfriend, plus I was exhausted and feeling unwell, so I started to cry. I was completely exasperated. I was embarrassed so I walked away and I heard the tour employees laughing. It made me feel like an idiot. If this tour had been listed as a 7 hour tour (I didn’t get dropped off in Cancun until after 3:30 PM, I was literally the last person to get dropped off at my hotel after a series of very long drop offs) I would have known what I was in for and rated appropriately. Not only that, if the tour was accurately listed as 7 hrs I wouldn’t have even booked it in the first place. Same goes for the 4 hr tour, I had no interest in having lunch and hanging out in Puerto Moreles after snorkeling. Since I was prepared for 2.5 hrs, I unfortunately cannot rate this tour highly. As I said before, I will add an extra star since they issued me a refund.

• The staff was so...

  Kristy S,2023年2月9日

  - Review from Viator

  5.00

  The staff was so wonderful. I needed a little extra help with my ms and they were so accommodating. The reef is the best snorkeling I have ever seen. We will be back with this company