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• Unlicensed tour guide , guided tour without a guide

  617ziadk,2026年6月23日

  - Review from Tripadvisor

  1.00

  The tour guide was late. When he arrived he was not clear with his directions. When we went inside, the security told him his license was expired and he is not allowed to give us. So when we went in he asked to walk alone as “free time” then he got a local tour guide an hour later who only did half the tour with us. When we were returned to our guide to continue the tour, he said continue on your own “free time” and he went to the parking lot And the funny thing is that the first thing that came out of his mouth when he saw is tickets included but tips are not ..

• Entertaining

  Hernán P,2026年6月21日

  - Review from Tripadvisor

  5.00

  Alan was very kind. They exceeded my expectations.

• Great, with a small flaw.

  Hasan K,2026年6月7日

  - Review from Tripadvisor

  4.00

  Everything was actually good; the guide was very friendly and passionate. Sometimes he just talked a bit too much.

• The best

  Passenger32005843040,2026年6月7日

  - Review from Tripadvisor

  5.00

  Tavo and Alex were amazing 10/10 would take again

• Five stars

  Flavia L,2026年6月7日

  - Review from Tripadvisor

  5.00

  Very nice day with an expert guide!

• Amazing Private Teotihuacan Tour with Jonathan

  jamiekP4890TJ,2026年5月25日

  - Review from Tripadvisor

  5.00

  We had such a great time on our private Teotihuacan tour with Jonathan! He was friendly, fun, and made the whole experience really enjoyable. You can tell he loves what he does, and he shared so much interesting history while keeping everything entertaining and easygoing. The tour felt relaxed and personalized, and we had an amazing day. The hotel pickup was easy, and the van was nice and comfortable too. Definitely recommend this tour!

  

• Very bad experience with AMIGO TOURS

  Andres L,2026年3月18日

  - Review from Viator

  1.00

  TERRIBLE When I booked it, tour was supposed to start at 8:15 AM The night before, I received an email stating tour would start at 8:00 AM Meeting place was much farther away than I expected from my hotel, I left at 7:40 AM, and arrived at meeting place at 8:11 AM I was told tour guide just left, people even showed me the van where tour guide left; I saw it with my own eyes. I called the number in the reservation, explained the situation, and requested the phone number of the tour guide to call him directly; and I was told it was again their policies, and since I was 11 minutes late, I just lost everything. I recognize I was 11 minutes late, but there was not even a hint of help from the tour operator. Very disappointed on the lack of empathy and willingness to help from this Agency. The name is AMIGO TOURS, end they have nothing of AMIGO....

• Highly disappointing & inflexible

  107elsaw,2026年2月3日

  - Review from Tripadvisor

  1.00

  I am highly disappointed by this tour & get your guide ( who we booked through). We were 10 mins late due to lots of traffic and police on the road leading up the site and they refused to wait for us or let us join the group later. Considering the circumstances were out of our control, this seemed very unfair. We paid over £50 for the tour. Moreover, the tour started at gate 1 which is over a 20 min walk from where the public bus drops you. Meaning it’s very hard to access on public transport. Most other tours start at gate 2/3.

• Pyramid visit excellent visit option

  J6037HXanastasiag,2025年3月2日

  - Review from Tripadvisor

  5.00

  Gerson and Gustavo did an excellent job. Gerson gives scientific and real data on the history of the pyramids in a fun way.

  

• Nonexistent customer service

  troycesolley,2024年8月3日

  - Review from Tripadvisor

  1.00

  Amigo tours would not answer phone calls or texts to help us find our tour operator before the designated meeting time. We never located them despite our multiple efforts. We called all numbers listed in the booking and no one answered until 30 min after the tour started. We were at the designated meeting point 30 min before and couldn’t find the operator. Started calling before the meeting time. Cell phone reception can’t be blamed for the main office or operator not answering. We called from multiple carriers with no issues. Amigo tours still refuses to refund any of the $138 USD I paid. I have time stamped screen shots of unanswered text messages and phone records to prove they wouldn’t respond that Viator won’t even review in the “investigation” my refund request. I won’t use Amigo Tours or Viator again.

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