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• Duomo Square Review

  Sabrina R,2026年6月27日

  - Review from Viator

  5.00

  Something I missed when reading the instructions for this tour is that they send you a QR code as opposed to going to the meeting spot sometimes. The code may come through on WhatsApp or regular text message. I didn’t want this to happen to anyone else. Also, there is a dress code for the cathedral. Pants/skirts must be knee length and shoulders must be covered. Overall, it was an amazing tour and is a good price to access everything. The Cathedral is free, so keep that in mind if you only want to do the Cathedral.

• A Tour Riddled With Issues - Don't Bother with This One

  James R,2026年6月23日

  - Review from Viator

  3.00

  The Duomo Crypt was a pleasant surprise. I had visited the Duomo many years ago, but this was a new (relatively speaking) experience. The day we visited, there were very long lines and our tour ticket gave us no advantage. We had to go to the end of the long line. We did find a person who represented the tour company, but only after using our cell phone to call him. He was of almost no help other than to tell us that we needed to get at the end of the long line. That was the first and last we saw of him. The people in front of us in line said they went directly to the website for the Duomo where they purchased their tickets for about half the price we had paid. Their tickets provided access to the same things we were allowed to see with our tickets. I felt that we paid nearly double for no apparent reason. Another problem with purchasing from this company was that they only sent the tickets the day before we were to take an early morning tour. We were unable to access the internet to get our tickets until we actually were in line to enter. We were having a problem getting wi-fi while at the Duomo. Only with a last minute miracle did we find our tickets. I DO NOT RECOMMEND PURCHASING THESE TOUR TICKETS UNLESS YOU JUST WANT TO GIVE AWAY MONEY FOR NO BENEFIT. Seek out the Duomo website and purchase your tickets there.

• We booked tickets online...

  Aileen L,2026年6月1日

  - Review from Viator

  4.00

  We booked tickets online for Florence: Santa Maria del Fiore (the Duomo) Cathedral, Crypt from Santa Reprata, Baptistry and Museum Entry ticket package from Tourify Tours, as a self-tour. The booking overcharged for our 1 year old grandchild. The website lacked a free child option, forcing us to pay adult rates. I paid the adult price anyway to avoid entry issues, but customer service never responded to our messages about the glitch. Fortunately, right after booking, they texted us the actual entry tickets with clear instructions. The next day—the day of the tour—they followed up with a WhatsApp call. The agent couldn't fix the price, but the smooth entry and amazing Duomo visit earned them a good rating.

• Go the duomo museum first

  Gerald H,2026年6月1日

  - Review from Viator

  5.00

  The Duomo museum is the best part of the site. You could skip the inside of the Duomo church and avoid wasting more than an hour waiting in line

• Nice building but operator leaves a lot to be desired

  Michael H,2026年5月11日

  - Review from Viator

  3.00

  Nice buildings and worth a visit but the communication overall is surprisingly poor in terms of content. Lots of “communication” but nothing that actually provides a CLEAR outline of exactly where to go and what to do. We queued for the best part of an hour and only discovered at the entrance that we were actually in the correct queue. My last time using Viator for sure (twice during the same trip where I feel that I have been messed around).

• Beautiful building inside...

  Meg F,2026年5月8日

  - Review from Viator

  5.00

  Beautiful building inside and out, the crypt was fascinating and the inside of the dome was breathtaking. Easy to book, communication from Viator was excellent and it was easy to find where to collect our tickets.

• This was a horrible...

  Laurie K,2026年5月4日

  - Review from Viator

  1.00

  This was a horrible experience. I was traveling with a friend who was unable to enter the Duomo despite having a valid ticket. The visitors services assistant were unbelievably rude and disrespectful and would not help at all to validate my friend’s ticket.

• The museum is really worth...

  Martin N,2026年4月6日

  - Review from Viator

  5.00

  The museum is definitely worth seeing. The crypt is also very interesting when at the baptistery we went around in 5 minutes

• Good to see but I wouldn’t have been disappointed if I skipped it

  Todd T,2026年3月19日

  - Review from Viator

  3.00

  We are glad we saw it but it was disappointing compared to the other cathedrals we have seen in Tuscany. No seats to just sit and observe and contemplate. Got the sense we were to look and move on. We did not see the baptistery because it required another line to wait in. We were tired from other tours so opted to skip. You can read other reviews on that piece of it

• Nice for self guided

  Ashley R,2026年2月28日

  - Review from Viator

  5.00

  Self guided tour was good for my first day, nice and I wish I had known which order and where to go as the building complex is massive! Next time i will schedule a guided tour for assistance and information on the cathedral.

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